Mine is a piece of junk too!

The_Chemist Fri Sep 14, 2012 11:18 pm

I ordered the TX-NR515 in 9/4/12. Received it on 9/6/12 and today on 9/14/12 it loses the monitor out on the main output. It only took 8 days for the unit to fail. Very poor quality control and craftsmanship! Now I have to hope that the vendor will not charge me return shipping to get rid of this piece of junk! These things should be recalled! No way is there a 0.3% failure rate! Where the ____ did Onkyo come up with that bogus figure anyway? I'm pissed! You get what you pay for!

sika stag Sun Sep 16, 2012 5:37 am

This issue is a Joke now... a mate an I have bought both NR515's and we are both having the HDMI issue now.
I had mine start the next day after setting up and happens every day now. I have to un-plug from the main and reboot the unit to get it going. Evil or Very Mad

My email to NZ agent ... Avalon Audio

Hi Vaughan

I have just upgraded my Onkyo sr507 (purchased this direct from you two
years back) up to a TX-NR515... After all the excitement of setting up
etc... today when I went to us the receiver the HDMI was not out putting
through the Main HDMI out... how ever I could get it to out put via the
2nd HDMI out...
After going through all the firmware updates to the latest... V:113091060300
the unit has a fault still... I googled this fault and it seems the I am
not the only TX-NR515 customer with this issue?
https://onkyoproductsupport.forumotion.com/t750-tx-nr515-monitor-out-issues-no-picture
19 pages of the same fault.

The unit was only purchased 2 days ago from JB hifi Hamilton.

What is your solution? Should I return and get you to do a deal on a
TX-NR616 for me or is this going to have the same issues?
Should I just take it back for a refund?

I like Onkyo and yesterday while it was all working etc... I loved it
and was using all the net work features etc...

There reply to me....

Hi Waldo
Probably worth trying a reset. Put the amp into standby, press and hold down the CBL/SAT input button on the front of the amp and then push the standby button again...display should read 'clear'. If you have the same issues I would take the amp back to JB Hifi and get them to confirm the fault on one of their TV's to confirm its not a handshake issue with your TV. They will then advise you from there

There is no mention of the well know issue and others are experiencing...
I reset the amp before I even emailed the first time... that don't fix it... Tried different TV's etc...

I am going to get to the point of taking it back and demanding refund or swap over just to make the store aware of another disappointed customer with an Onkyo and when that fails take it back and keep doing this till the pressure gets to ONKYO and the sort their software out.
Consumer guarantees act covers this as it is "not fit for the purpose...."
This is not a hard ware issue as unit works straight after a re power and when hard where fails it exhibits other symptoms.

ONKYO YOU ARE LOOSING CUSTOMERS AND REPUTATION FAST....!!!!! Evil or Very Mad

CVuPlay Sun Sep 16, 2012 7:55 am

Onkyo,

I am looking forward to the firmware update that will fix this issue.

The only way I can get the unit to work is to disconnect/reconnect the power from the unit. It seems to have a random timeframe for when it happens.

I also notice that when the issue is happening, the Audio Return Channel function also ceases to work.

cheth Sun Sep 16, 2012 12:19 pm

I've just joined this forum to finally add my voice to those that have been complaining about the loss of HDMI connection. I've been watching this forum through the summer, ever since I started having the problem, and have been waiting for that firmware update in vain.

(My symptoms are just like the others I've heard - turn the unit on, turn on the TV, turn on the DVD/XBox/whatever, and the TV simply says that it's not connected to the receiver. Power the receiver all the way down and back up (not just into standby) and it manages to make the connection again).

My unit first had this problem about three weeks after I set it up, and has the problem again about once every week or two since. I just did the power-off reset this morning to fix it, and checked the Onkyo site to see whether they'd been able to fix this ridiculous problem yet.

If I could return the unit to Amazon, I would. I like the unit otherwise, but dropping the connection to the TV is a pretty fundamental flaw, and the fact that the problem is so widespread (the .3% number seems doubtful to me given the ease of finding people complaining about the same thing) and has gone unfixed for so long makes me unwilling to try Onkyo in the future.

Oh, and I tried emailing customer support when I first had the problem (before I found this forum); no response.

david_l312 Sun Sep 16, 2012 4:03 pm

CVuPlay wrote:Onkyo,

I am looking forward to the firmware update that will fix this issue.

The only way I can get the unit to work is to disconnect/reconnect the power from the unit. It seems to have a random timeframe for when it happens.

I also notice that when the issue is happening, the Audio Return Channel function also ceases to work.

Have you tried turning off the Audio Return Channel and HDMI Commanding and hooking a separate cable (optical?) from the TV back to the receiver ?

CVuPlay Sun Sep 16, 2012 11:02 pm

david_l312 wrote:
CVuPlay wrote:Onkyo,

I am looking forward to the firmware update that will fix this issue.

The only way I can get the unit to work is to disconnect/reconnect the power from the unit. It seems to have a random timeframe for when it happens.

I also notice that when the issue is happening, the Audio Return Channel function also ceases to work.

Have you tried turning off the Audio Return Channel and HDMI Commanding and hooking a separate cable (optical?) from the TV back to the receiver ?

Hi David_l312,

Thank you for the reply and troubleshooting suggestion. While, yes, I can hook up an optical cable from the TV back to the receiver to get sound from my TV, that isn't what I am ultimately trying to get Onkyo to fix. The beauty of getting this receiver is so I can take advantage of ARC and only have 1 HDMI cable running from my TV to the receiver and have audio passing through.

I was trying to point out to Onkyo that when the receiver is having the other HDMI out issues, ARC will also stop functioning. This is hopefully more background information for Onkyo for them to troubleshoot the issue and release a firmware update that will resolve the whole thing for us all.

tvandemeeberg Mon Sep 17, 2012 6:03 am

I have the same problem with my 515, all the firmware updates did not help.
I'm experiencing this issue like 5 times a week.

I have a very good cable, (tried 2 different cables also with no result).

Onkyo please tell me this is fixed in the next firmware update, or else I will buy another brand.

OnkyoUSA Mon Sep 17, 2012 3:15 pm

We are still in the progress of resolving this issue and awaiting further feedback to determine if this has been replicated and resolved; but would like some information from those afflicted with this issue to provide the following data for further research (we can't develop a firmware resolution without needed input from those experiencing this issue):

• Make/model of source device(s):

• Does this happen with all sources? If not, which one(s)?

• Make/model and length of HDMI cables/extenders/etc :

• When does this happen (always at initial power on, when switching sources, while watching a particular source, combination)?

• Make/model of TV/ Projector:

• Approximately how often does this happen (1 out of 10 times, etc)?

• How many times has this happened?

• How long has the unit been installed?

• What is the exact firmware version (check by going to FW update via the "Home" button on the remote)?

• What is the HDMI Monitor Out setting (Auto, THRU, etc)?

• Are you using HDMI OUT MAIN or SUB?

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)?

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)?

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)?

• Is Net Standby On or Off ((look in Hardware Setup-> Network)?

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60")

We appreciate all responses and look forward to resolving this issue promptly. Thank you again for your patronage, patience, and cooperation.

Cordially;

Forum Moderator

Lawplace Mon Sep 17, 2012 4:14 pm

^^^

that`s it, i`m throwing my piece of shit nr515 in the trash.

Not gonna waste my time helping morons with "further research"

No offense to you moderator, i know you have nothing to do with this.

also "(we can't develop a firmware resolution without needed input from those experiencing this issue)"

You can`t develop a firmware resolution because the problem is 99% sure faulty components.

good bye

OnkyoUSA Mon Sep 17, 2012 7:30 pm

I want to advise you to hold on and not make a hasty decision on disregarding your receiver or our efforts in resolving this noted issue. I am asking for some more patience and understanding while we commence this evaluation.

Cordially;

Forum Moderator

alskop Tue Sep 18, 2012 12:20 pm

I believe, dear "moderator," that people would be a little less upset if you would give a little more concrete timetable of when we'll see this fabled update. I have a 616 with the same issue, and your tech on the phone said to "beware of message boards full of haters that spread false information about our products" (paraphrasing) even though I told him that it's the ONKYO board and your moderator is acknowledging the problem. Weird.

This is my first experience with an Onkyo product. Feature for feature this is bar none the best for me for the price. On paper. It even sounds good, when it works. Please, dear moderator, give us a DATE!

alskop Tue Sep 18, 2012 12:25 pm

OnkyoUSA wrote:We are still in the progress of resolving this issue and awaiting further feedback to determine if this has been replicated and resolved; but would like some information from those afflicted with this issue to provide the following data for further research (we can't develop a firmware resolution without needed input from those experiencing this issue):

• Make/model of source device(s): TN-NR616

• Does this happen with all sources? If not, which one(s)? All

• Make/model and length of HDMI cables/extenders/etc : All less than 3', Monster

• When does this happen (always at initial power on, when switching sources, while watching a particular source, combination)? Initial power on

• Make/model of TV/ Projector: Panasonic 42" plasma

• Approximately how often does this happen (1 out of 10 times, etc)? About once a day

• How many times has this happened? +-10

• How long has the unit been installed? under 2 weeks

• What is the exact firmware version (check by going to FW update via the "Home" button on the remote)? 1130-9106-0300

• What is the HDMI Monitor Out setting (Auto, THRU, etc)? 1080p

• Are you using HDMI OUT MAIN or SUB? Main only

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)? Through

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)? Off

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)? On

• Is Net Standby On or Off ((look in Hardware Setup-> Network)? On

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60") 1080i/30 1080p 60

We appreciate all responses and look forward to resolving this issue promptly. Thank you again for your patronage, patience, and cooperation.

Cordially;

Forum Moderator

OnkyoUSA Tue Sep 18, 2012 1:29 pm

We are still in the progress of evaluating this issue and when new information is available; I will update the forum users of this data. Please be patient as we are still working on this issue.

Thank You;

Forum Moderator

robyholmes Tue Sep 18, 2012 6:36 pm

Another NR515 user here with the same problem from the UK, you need to get this sorted!

We are still in the progress of resolving this issue and awaiting further feedback to determine if this has been replicated and resolved; but would like some information from those afflicted with this issue to provide the following data for further research (we can't develop a firmware resolution without needed input from those experiencing this issue):

• Make/model of source device(s): TN-NR515

• Does this happen with all sources? If not, which one(s)? All

• Make/model and length of HDMI cables/extenders/etc : Around 3 foot

• When does this happen? Initial power on after been in standby for over 12hours (est)

• Make/model of TV/ Projector: Samsung UE55ES7000

• Approximately how often does this happen (1 out of 10 times, etc)? About once a day

• How many times has this happened? Around 15

• How long has the unit been installed? Around a month

• What is the exact firmware version? 1130-9106-0300

• What is the HDMI Monitor Out setting (Auto, THRU, etc)? Auto (1080p)

• Are you using HDMI OUT MAIN or SUB? Main only

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)? Direct

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)? Off

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)? Off

• Is Net Standby On or Off ((look in Hardware Setup-> Network)? On

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60") 1080i 50 1080p 50

OnkyoUSA Tue Sep 18, 2012 7:39 pm

Hello Robyholmes;

Thank you for replying back with this needed information; as we are still in the progress of evaluating this issue and when new information is available; I will update the forum users of this data. Please be patient as we are still working on this issue.

Thank You;

Forum Moderator

OnkyoUSA Tue Sep 18, 2012 8:39 pm

Thank you again for those who have recently provided the information requested regarding the setup of your TX-NR 515, TX-NR 616, Integra DTR 20.4, and Integra DTR 30.4 receivers. I have noticed many forum users are outside the continental US- and we here would like to further assist you with your issue. Please provide the following information to the following email address and address to the attention of the " FORUM MODERATOR: TX-NR x1x FORUM ISSUE" :

- FULL NAME:
- FORUM USER NAME/ HANDLE:
- MAILING ADDRESS:
- CITY/ STATE/ PROVINCE:
- COUNTRY:
- EMAIL ADDRESS:
- CONTACT NUMBER(s):
- ONKYO MODEL NUMBER:
- CURRENT F/W version:

We would like to resolve your issues but need your prompt assistance with this matter. Thank you again for your time, patience, and cooperation in assisting our research and helping us to eradicate this issue.

Best Regards;

Forum Moderator

ashley68 Tue Sep 18, 2012 8:55 pm

OnkyoUSA wrote:Thank you again for those who have recently provided the information requested regarding the setup of your TX-NR 515, TX-NR 616, Integra DTR 20.4, and Integra DTR 30.4 receivers. I have noticed many forum users are outside the continental US- and we here would like to further assist you with your issue. Please provide the following information to the following email address and address to the attention of the " FORUM MODERATOR: TX-NR x1x FORUM ISSUE" :

- FULL NAME:
- FORUM USER NAME/ HANDLE:
- MAILING ADDRESS:
- CITY/ STATE/ PROVINCE:
- COUNTRY:
- EMAIL ADDRESS:
- CONTACT NUMBER(s):
- ONKYO MODEL NUMBER:
- CURRENT F/W version:

We would like to resolve your issues but need your prompt assistance with this matter. Thank you again for your time, patience, and cooperation in assisting our research and helping us to eradicate this issue.

Best Regards;

Forum Moderator

Sorry but I don't see any email address there. Where should we send this information to?

Briwis Tue Sep 18, 2012 8:56 pm

I believe Onkyo should have more than enough information at this time to accurately diagnose the problem and either provide a solution or replacement process. No need for me to provide my issues with the TX NR515 as the end result is the same as all other 22 pages of posts. I have since sent this forum link to a business acquaintance who works in the field of consumer law to determine what rights if any and what actions if any are owed to us. My concern is while they work on a fix that some warranties may expire and have no longer term recourse.

Greyfax1 Wed Sep 19, 2012 1:57 am

As with all the others who have posted before me, I am also having the video failure issue, but I'm also having some additional issues. I've had the unit for less than a month (and half of that month I was traveling) and the unit DOES NOT WORK. I have the additional issue that when I change channels I have to reset the receiver as I lose all sound. The sound will only work if I recycle either the tv or the reciever. Additionally I can't get the DVD to work. When I switch to DVD (actually BlueRay) the picture fades in and out and I can't get a good picture at all. I've tried all the workarounds and they don't work. They do work for the tv, but not for the DVD. Either way, it doesn't matter. Based on what I've read on this forum tomorrow it's going back. I don't have the patience some of you have, and my time is much too valuable to waste waiting for Onkyo to figure out why their unit is defective. .03%. Ya right, I'm sure. I have to wonder if any of these units work. Which sucks because until now I've loved my Onkyo receivers.

ashley68 Wed Sep 19, 2012 7:19 am

now here is something very interesting. I was getting no signal from my Optoma HD66 on a 10m cable on the sub port at 1080p 60hz. After wasting money on HDMI repeaters etc, I finally unbolted this from the ceiling so I could run some more tests;
- Media Centre->NR515->MAIN->1.8m cable->HD66: 1080p60hz=OK
- Media Centre->NR515->MAIN->1.8m cable->HD66: 720p60hz=OK
- Media Centre->NR515->MAIN->1.8m cable->HD66: 720p120hz=broken
- Xbox360->NR515->MAIN->1.8m cable->HD66: 720p60hz=OK
- Media Centre->NR515->MAIN->1.8m cable->Panasonic 50" plasma: 1080p60hz=OK

- Media Centre->NR515->SUB->1.8m cable->HD66: 1080p60hz=broken
- Media Centre->NR515->SUB->1.8m cable->HD66: 720p60hz=broken
- Media Centre->NR515->SUB->1.8m cable->HD66: 720p120hz=broken
- Xbox360->NR515->SUB->1.8m cable->HD66: 720p60hz=OK
- Media Centre->NR515->SUB->1.8m cable->Panasonic 50" plasma: 1080p60hz=OK

I've done some research on HDMI and HDCP, and I think the reason the NR515 (in common with other Onkyo units) are failing is due to a failed HDCP handshake.
Each output device is identifying itself via EDID to the NR515, and the NR515 (due to HDCP content restrictions) is deciding what output resolutions/frequency combinations are allowed to that device, so in my case as the HD66 isn't on the list (guessing here) for 720p120hz because it pre-dated the hdmi 1.4 3d standards, the output is being blocked.

It's logical then that the general HDMI picture failures (22 page thread worth!) are caused by failed HDCP handshake, and this will be directly related to the specific display device and firmware versions on that device being "incompatible" with the NR515.

Because the NR515 is a relatively high spec low cost receiver, it's is most likely that most people are trying to connect older devices (like me) and if the HDCP handshake (I'm guessing from a software viewpoint is some sort of lookup table of EDID to allowed resolution/refresh rate specification) doesn't succeed, then none/broken output will result at a given resolution.

From what I've seen of my own equipment, the success of the HDCP handshake is highly dependent on the order that devices are switched on which may be adding further confusion to the issue (particularly if some of the devices are set to standby/power down).

It appears that devices which fit into the "it's ok" category of handshaking are decided by the HDMI forum, and this in turn tries to manipulate the market into forced upgrades of equipment on a regular basis - so in my case I'm expected to update my projector to a newer model for no good reason other than to resolve the HDCP handshake.

The irony of HDCP is that it's designed to stop piracy but anyone with a quarter of a brain is already using tools such as anydvdhd to strip protection of blurays at source rather copying an HD stream. Why shouldn't I be able to play my own media content (that I have obtained legally) at whatever resolutions and on whatever devices I require?

I'm going to be running more tests over the next few weeks here on different receivers, different display devices to understand if this issue is wider that Onkyo. Stay tuned!

Onkyo, please can you put me in touch with someone who is able to comment on and provide solutions to these issues - ideally what I'd like to do is to disable HDCP completely (through custom firmware etc) on the NR515 to rule this theory out - as I believe HDCP is not a requirement for HDMI connected devices specifically for the Japanese markets.

Incidentally, the email address that was omitted from a posting by Onkyo a couple back should have been; onkyoadmin@us.onkyo.com

OnkyoUSA Wed Sep 19, 2012 1:49 pm

Mistere311;

Please reply to your email so we can further assist you with your HT-RC360 receiver.

Thank You;

Forum Moderator

CVuPlay Thu Sep 20, 2012 11:14 am

OnkyoUSA wrote:We are still in the progress of resolving this issue and awaiting further feedback to determine if this has been replicated and resolved; but would like some information from those afflicted with this issue to provide the following data for further research (we can't develop a firmware resolution without needed input from those experiencing this issue):

• Make/model of source device(s): TX-NR515

• Does this happen with all sources? If not, which one(s)? All HDMI connected sources. This includes my TV that is connected to the ARC enabled HDMI output. Video will still work but ARC stops working.

• Make/model and length of HDMI cables/extenders/etc : Monoprice 6' HDMI v1.4

• When does this happen (always at initial power on, when switching sources, while watching a particular source, combination)? This will happen on power on and the condition will stay in place no matter what source I switch to. It can only be resolved if I disconnect the power cable of the receiver for 30 seconds or more.

• Make/model of TV/ Projector: Panasonic Plasma - TC-P65GT50

• Approximately how often does this happen (1 out of 10 times, etc)? The occurrence seems random at this point, but it can happen about 1 out of every 4 - 5 times.

• How many times has this happened? This happens about about every other day of use.

• How long has the unit been installed? Unit installed on Sept 5, 2012

• What is the exact firmware version (check by going to FW update via the "Home" button on the remote)? 1130-9106-0300

• What is the HDMI Monitor Out setting (Auto, THRU, etc)? Auto

• Are you using HDMI OUT MAIN or SUB? Main

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)? Direct

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)? On

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)? On

• Is Net Standby On or Off ((look in Hardware Setup-> Network)? On

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60") Doesn't that depend on the source?

We appreciate all responses and look forward to resolving this issue promptly. Thank you again for your patronage, patience, and cooperation.

Cordially;

Forum Moderator

OnkyoUSA Thu Sep 20, 2012 12:25 pm

We are aware of the issue you are currently experiencing and are diligently working to resolve this issue for our many customers afflicted. Please check our Press Release for any updated information regarding the resolution and announcement of any firmware updates for your model receiver.

Thank You again for your patience and cooperation regarding this issue;

Forum Moderator

ashley68 Thu Sep 20, 2012 6:04 pm

I've been doing some more research on my side. what devices are people typically plugging into the inputs of the NR515?
Most of the talk up to now has been what has been plugged into the outputs.
In my case I'm plugging a windows 7 home theatre PC into one of the inputs and an xbox into the other and trying to drive 2 display outputs.
There are repeatable combinations of input and output that generate no signal issues - only when the PC is patched in.

I suspect this issue is related to the HDCP handshake, which seems to be directly related to the combined EDID information of the receiver and output devices.

I've found this massive thread; http://www.avsforum.com/t/1091403/edid-override-thread

which discusses how to force various resolution/refresh rate changes through to prevent receivers from blocking output.
Because in my case I get slightly different results on the sub output to the main output, I suspect the main and sub are showing themselves as having different EDID identifiers leading to failures of certain resolutions on the sub output specifically from the PC.

Any comments here on this? I'll be running some tests over the weekend to see if I can override the EDID on the devices.

OnkyoUSA Thu Sep 20, 2012 6:16 pm

Hello ashley68;

I am awaiting some information from you so we can further assist your issue. We also need to reconfirm your location so we can better assist you promptly.

Cordially;

Forum Moderator

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TX-NR515 - Monitor out issues (no picture)

Mine is a piece of junk too!

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Adding my unit to the 0.3% affected by this issue

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