Another 2-yr old HT-RC180 with no sound

After two years of enjoying my HT-RC180, it quit outputting audio 2 days ago. Video is fine.

I checked all the settings, and then tried the [VCR/DVR][ON/STANDBY] reset process. That worked only once.

It seems that I'm experiencing the same issue described in other threads in this forum (i.e., the no-audio problem with the HT-RC180 or the TX-NR807). Here are links to a couple of them:

https://onkyoproductsupport.forumotion.com/t675-ht-rc180-no-audio-on-startup-needs-factory-reset-everyday?highlight=no+audio
https://onkyoproductsupport.forumotion.com/t463-tx-nr807-no-audio-on-start-up?highlight=no+sound

This AVR was great while it was working. But it only worked for 27 months -- just long enough to be out of warranty when it failed.

Please tell me that Onkyo is taking responsibility & correcting this apparent flaw. I would like to continue being an Onkyo customer.

Worried Customer,
--Michael

Hi Michael,
We understand your concern and frustration. Please contact our parts and service department for assistance, 201-785-2600 option 4 or parts@us.onkyo.com. Someone there will be happy to help you Monday-Friday 9am-5pm. We are sorry for the issue you are experiencing. Thank you for choosing Onkyo.