Android application connection issue with NR609

Just got my new NR609 (replaces a decade old onkyo receiver that served me well). It's connected to the network (ip address 192.168.1.74), streaming audio works great, the web interface to the receiver works great, set up a few additional streaming channels through it. I upgraded the firmware as soon as I set it up, so I should be at the latest and greatest.

However, when I try to use the official Onkyo Android app it can't find the receiver. OkyoTroller Free connects and works fine, so the interface is definitely usable.

With no manual ability to add the receiver, there isn't much I can figure out here. Anyone know any way to get the app to connect?

Hi sdague,
I have someone looking into this for you and will get back to you shortly. Thank you!

I experience similar issue - my TX-NR808 doesn't appear in the list. Only my TV is popping up.

Apple app works fine......

It would be really good if there was a manual way to add the receiver when the auto detect fails. Any chance for that? as I'd really like to use this app.

Hi Hi sdague and poedel00,
It is getting to our busy season so I apologies for the delay. My associate should have an answer today. Thank you!

Hi sdague and poedel00,
Make sure you has the latest updates for the Android app. You will need to in to "Markerplace" in your phone then find the app and it should either say "installed" or "update" if it says "update" you will need to update it. Thank you!

I already have the latest version - 1.01.111116a.1877

This is really an issue with the autodetection not working on my home network (tried multiple android devices). I have no idea why, and the app really needs a manual mode or some other way to debug. OnkyTroller works fine on the same network with the receiver, so it can be controlled over the network, but the app is not finding it.

Hi sdague,
If the issue is with your home network perhaps you can try contacting the maker of your router. Thank you for choosing Onkyo!

That's a pretty rediculous response.

Everything else works fine on this home network except your application, if OnkyTroller didn't work, then I'd assume something was wrong on my side. But it works, which means your application is making some very bad assumptions and just freaking out in detection stage. If you look through the app reviews and comments, this is an issue happening to a lot of people, so actually trying to figure out what your application is doing that is so incredibly fragile would be useful.

I'm am very happy to help out the development team debug this, and get this to be a much better application for all Onkyo users. But I really don't appreciate treating this discussion as a help desk ticket that you are trying to close as resolved as fast as possible without actually looking into the issue.

We apologies that you are unhappy with the response. Your post made it sound as if the issue was within your home network. It was a miss understanding on my part. This forum is in fact a help desk run by Product Support in which we are working to help resolve any issue a customer may be having. We really do appreciate your enthusiasm for this product! Unfortunately, the development takes place in Japan. If you would like to send us your suggestions we would be happy to forward them to the right department. I have the team looking into this a little further and will get back to you shortly. Thank you!

Hi sdague,
We have come up with a couple of things you can try.
1. Please try deleting the app and reinstalling it.
2. If that does not work we would like you to install the old app just to see if it works, not to keep it we just would like you to test it out.
We were wondering what version of Onkyotroller you have, is it the free or pro version? We really hope this helps. Keep us posted. Thanks!

Followed recommendation to uninstall end reinstall - it did the trick. Just fyi, there is nothing wrong with my network as the Apple app worked fine.......funky. in the end happy with the app - keep on evolving and adding more features.

Great! We're glad it worked out for you

I just did an uninstall and reinstall, and the same thing happens. When the app comes up it almost immediately (maybe 0.5 seconds after the blue circle completes) pops up the Device Select window with "Demo Mode" or "Search Again". Hitting Search Again pops up that screen instantly (like less than 0.1 seconds).

For OnkyTroller, I downloaded the free version just to test that something was making connections to the device.

Hi sdague,
We will try to look into this further for you. Thank you for your patience!

Hi sdague,
What device are you downloading the App on, and who is the manufacture for your router? Also how many routers do you have connected in your house? Thanks!

I've tried from both an HTC EVO 4G as well as Nexus S (both Sprint).

The router is a linksys e2100l.

My home network is 192.168.1.0/24. The receiver is 192.168.1.72 IIRC. The phones show up in the 50s.

And have only Onkyo app running

Updated latest firmware on the 609 - downloaded latest Android app.

Start app - blue circle searching for maybe .5 second - and never finds receiver.

I can hit the 609's URL from a web browser to see/modify settings and can stream internet radio and such. Just cannot see the 609 from the Android app.

Have used an EVO 4G and a LG Optimus

Given that the Onkyo folks are pretty slow here, can you share what your home network looks like? What are the ip addresses?

Hi sdague and natedawg,
Sorry for the delay, this forum only runs monday through friday 9:00am to 5:00pm. Do you have more than one router in your home? The phone must be on the same local network as the receiver.

I only have a single network at home. The phone is on the same network as the receiver.

Hi sdague,
Let me give this information to my associate who has been working on this issue for you, I will get back to you asap. Thank you for your patience.

Hi sdague,
After discussing this with my associate, we have decided that it would be best if you called product support. It will make it easier for them to troubleshoot the situation for you. 1-800-229-1687 They are here today until 8:00, thank you for your patience, these apps are new and we are working hard to troubleshoot this for you.