Uwf-1 connection issues

I purchased the UWF-1 and installed on my TX-NR609 and it is unable to pick up a signal from my router (cisco E1200). I updated the formware and it still comes with failed connection, no access point??? Other wireless devices pick up my router signal fine......what now?

Hi hdfx,
I would like for you to perform a test to see if the issue is with the UWF-1. Can you disconnect the UWF-1 and connect an ethernet cable to the back of the receiver to your router. If you are able to connect using the cable then we will know the issue is with the UWF-1. Thank you for contacting Product Support via our forum!

I've done that to update the firmware...it connected fine via ethernet cable.

Hi
Then that confirms that the issue is within the adapter. Please contact our parts and service department about a replacement: (201) 785-2600, option 4.
Thank you for choosing Onkyo!

The new dongle arrived Saturday......same issue as the one I returned.."no access point found"

Any other ideas???

Hi hdfx,
I have an assoiciate looking into this for you and will get back to you shortly. Thank you!

Hi hdfx,
Please perform the latest firmware update on your reciever, this allow the UWF-1 to work properly with your reciever. After performing the firmware please perform a factory reset. There's some important information you need to know before performing the reset, please read our blog post on the subject. It will also tell you how to do it: http://onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/
Thank you for contacting Product Support via our forum.

I have already updated the firmware but not performed a reset.......will give it a try.

Please keep us posted, thank you.

OK....performed the factory reset.....still the same (no access point) but now I can't get my ipod to display on screen.

I was able to get the ipod display back on.....still no wireless connection

Hi hdfx,
I will let my associate know that and have them continue to try and troubleshoot the situation. I will get back to you soon, thank you for your patience.

Hi hdfx,
The UWF-1 only works with a "visible" network. Could it be that your network is hidden?

No....it is visible by other wireless devices. Last night after removing the UWF-1 from the USB port I lost all signal to the TV (from all sources). I was forced to complete another factory reset to regain signal and the UWF-1 picked up the network for a short time but kicked me out and now will not find the signal again and acts exactly like before. Perhaps a better option would be to return the UWF-1 and install a wirelss bridge.................

Hi hdfx,
I will discuss this with my co-worker and get back to you soon, thank you for your patience.

Hi hdfx,
Any security settings you may have on your router could possibly be interrupting the signal. You may want to contact the maker of your router to see if they can help troubleshoot this situation for you. Thank you.

have decided to return the UWF-1 and purchase a wireless bridge for connecting the 609 via ethernet.

We apologize that the UWF-1 did not work for you and that we were not able to correct the issue completely. Thank you for contacting Onkyo via our forum, if you have any other questions please ask.

I am having the exact same issue with the exact same hardware (except I have a Linksys AP). I have gone through all the steps outlined here but have had no luck correcting the issue whatsoever.

Any help on this would be great!

Thanks

to jtbgoode....

I have resigned to using a wireless bridge / ethernet in place of the UWF-1. However, it was recommended to me by another source to try configuring your router to WEP security instead of WPA or WPA2....thi shas apparently worked for others who were having the same issue.

Same problem as above, NR609 update late firmware plug in with uwf-1, try to connect Apple Airport extreme, fail to connect couple times, end up no access point, reset it couple times, still no access pont! any suggestion?

Hi CCoolor,
Since you have tried troubleshooting the situation with the suggestions in this forum the next step would be to call into product support and have them walk you through some steps: 1-800-229-1687. They are here from 9am to 8pm today. Thank you for choosing Onkyo.

This is getting ridiculous. Tons of people have reported this very same issue online. ONKYO - you need to figure this out and give us some real answers here. Telling people to reset their AVR's or exchange the dongles is a colossal waste of their time, and insult to our intelligence.

It's about time we get some real support and some real answers.

Personally, I am considering returning the dongle and the AVR over this absurdity. I expect that when I spend hundreds of dollars for a piece of supposedly high end equipment, that it works. And simply.

Hi dldl,

We understand your frustration and apologize for the inconvenience. We are currently awaiting an answer from our engineers. Thank you for your patience.

SO???