Uwf-1 connection issues

hdfx on Mon Dec 05, 2011 7:11 am

I purchased the UWF-1 and installed on my TX-NR609 and it is unable to pick up a signal from my router (cisco E1200). I updated the formware and it still comes with failed connection, no access point??? Other wireless devices pick up my router signal fine......what now?

OnkyoUSA on Mon Dec 05, 2011 9:48 am

Hi hdfx,
I would like for you to perform a test to see if the issue is with the UWF-1. Can you disconnect the UWF-1 and connect an ethernet cable to the back of the receiver to your router. If you are able to connect using the cable then we will know the issue is with the UWF-1. Thank you for contacting Product Support via our forum!

hdfx on Mon Dec 05, 2011 9:52 am

I've done that to update the firmware...it connected fine via ethernet cable.

OnkyoUSA on Mon Dec 05, 2011 10:00 am

Hi
Then that confirms that the issue is within the adapter. Please contact our parts and service department about a replacement: (201) 785-2600, option 4.
Thank you for choosing Onkyo!

hdfx on Mon Dec 12, 2011 6:10 am

The new dongle arrived Saturday......same issue as the one I returned.."no access point found"

Any other ideas???

OnkyoUSA on Mon Dec 12, 2011 9:30 am

Hi hdfx,
I have an assoiciate looking into this for you and will get back to you shortly. Thank you!

OnkyoUSA on Mon Dec 12, 2011 10:00 am

Hi hdfx,
Please perform the latest firmware update on your reciever, this allow the UWF-1 to work properly with your reciever. After performing the firmware please perform a factory reset. There's some important information you need to know before performing the reset, please read our blog post on the subject. It will also tell you how to do it: http://onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/
Thank you for contacting Product Support via our forum.

hdfx on Mon Dec 12, 2011 10:13 am

I have already updated the firmware but not performed a reset.......will give it a try.

OnkyoUSA on Mon Dec 12, 2011 10:16 am

Please keep us posted, thank you.

hdfx on Mon Dec 12, 2011 6:27 pm

OK....performed the factory reset.....still the same (no access point) but now I can't get my ipod to display on screen.

hdfx on Mon Dec 12, 2011 6:41 pm

I was able to get the ipod display back on.....still no wireless connection

OnkyoUSA on Tue Dec 13, 2011 9:06 am

Hi hdfx,
I will let my associate know that and have them continue to try and troubleshoot the situation. I will get back to you soon, thank you for your patience.

OnkyoUSA on Tue Dec 13, 2011 9:49 am

Hi hdfx,
The UWF-1 only works with a "visible" network. Could it be that your network is hidden?

hdfx on Tue Dec 13, 2011 9:58 am

No....it is visible by other wireless devices. Last night after removing the UWF-1 from the USB port I lost all signal to the TV (from all sources). I was forced to complete another factory reset to regain signal and the UWF-1 picked up the network for a short time but kicked me out and now will not find the signal again and acts exactly like before. Perhaps a better option would be to return the UWF-1 and install a wirelss bridge.................

OnkyoUSA on Tue Dec 13, 2011 10:15 am

Hi hdfx,
I will discuss this with my co-worker and get back to you soon, thank you for your patience.

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