Video issues on TXNR515

I have had a couple of customers with the same issue on a TXnr515 receiver. Audio always turns on but video does not appear until receiver is unplugged then restarted. Is this just a firmware issue or do I have bad receivers? Thanks anybody for your help.I am using new Contractor series 1.4 HDMI cables.

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I have given up on Onkyo. I am in UK and in Sept 2012 bought a new TX-NR515 and upgraded to latest software as soon as I set the amp up - as told to do so in the instructions. I continually had video out problems - where no signal came out either HDMI or HDMI when I turned the unit on sometimes. I checked everything but to no avail. So I reported it to Onkyo , whom to this day did not reply. I then took it back to the shop and paid more for a TX-NR616, believing that if it was a 0.3 percent problem then surely I would be ok with this one. How wrong I was - it was EXACTLY the same with the 616.
The shop doubted me and took the unit to check. They reported after a week that they had experienced problems and the manager had opened up a second 616 to test that and had experienced the same problem again...
So there you go: certainly not a 0.3 percent problem.
It is appallingly poor customer service from Onkyo and ridiculous they have not addressed this issue professionally.
I changed the amp for a Yamaha which has Airplay but lacks THX but after listening to it I like the Yamaha better.
I HAVE PROMISED MYSELF NEVER TO BY ONKYO AGAIN.

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