NR509 Intermittently loses video but audio remains

hi all.


I've seen some people have trouble with video cutting in and out but don't really know how to fix it.

I have the TX-NR509 and when i use my projector i Intermittently lose video but audio remains. It takes about 10 seconds in total to cut, then re-establish and there's no pattern to it happening. I've moved the HDMI's around but its still happening.

Anyone have any ideas? Is this a problem with the unit? I have done a full reset.

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. We would like to speak with you and provide a thorough answer to your inquiry and assist you with any further questions you may have.

Thank you;

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