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Onkyo USA Product Support

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TX NR807 - NO SOUND - NO NETWORK - QC

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Post  M-QC Mon Apr 02, 2012 11:22 am

I'll add my voice to the crowd. One more of these receivers with the same problem.

My TX NR807 has no sound coming from the unit, grayed out Network and Firmware options.

Unplugging and plugging the unit back in did nothing. I performed a hard reset and still nothing.

The unit was purchased late december 2009.

What are the steps needed to have this unit repaired under warranty?

Location: Quebec, Canada

M-QC

Posts : 1
Join date : 2012-04-02

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TX NR807 - NO SOUND - NO NETWORK - QC Empty Re: TX NR807 - NO SOUND - NO NETWORK - QC

Post  OnkyoUSA Mon Apr 02, 2012 11:34 am

Hi M-QC,
Please contact our parts and service department for assistance. 201-785-2600 option 4 or parts@us.onkyo.com. Someone there will be happy to help you Monday-Friday 9am-5pm. We are sorry for the issue you are having and hope to have it resolved ASAP. Thank you for choosing Onkyo.
OnkyoUSA
OnkyoUSA
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Posts : 4077
Join date : 2011-10-06
Location : New Jersey

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