TX-NR616 - Firmware Update Fails (Error 3-89)

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TX-NR616 - Firmware Update Fails (Error 3-89)

Post  arkania on Wed Oct 24, 2012 8:55 am

Morning.

I hooked up my Onyko TX-NR616 to my network last night and was offered a firmware update. I accepted, however, it failed at about 24% installation (writing vsp) and came up with error message 3-89.

I reset the receiver, tried again, but again it keeps failing with that message. The receiver isn't outputting video anymore, though sound seems to be working. What can I do to fix this issue so that the firmware updates properly and (hopefully) restores the functionality of my unit.

Thanks.

arkania

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Re: TX-NR616 - Firmware Update Fails (Error 3-89)

Post  OnkyoUSA on Wed Oct 24, 2012 12:37 pm

How are you attempting to do the latest firmware version onto this receiver- ethernet or USB? As the latest firmware version must be done via USB using a USB flash drive, if you are still having this issue with thie receiver, (instead of resetting the receiver) please power cycle the receiver by unplugging from the power source for 3-5 minutes and repowering and retrying the F/W update. If you are still experiencing the same issue , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Re: TX-NR616 - Firmware Update Fails (Error 3-89)

Post  arkania on Wed Oct 24, 2012 2:10 pm

Thanks for the quick reply.

I'm not sure which version of firmware it is as my receiver simply prompted me to upgrade after I plugged in the Ethernet connection. I will try via USB with the latest firmware and let you know if it works.

Thanks agin.

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Re: TX-NR616 - Firmware Update Fails (Error 3-89)

Post  OnkyoUSA on Wed Oct 24, 2012 2:18 pm

No problem. Please feel free to contact us if you are still experiencing any issue attempting to update the firmware version on your receiver.

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Re: TX-NR616 - Firmware Update Fails (Error 3-89)

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