older firmware

is there any way to get hold of an older firmware? and will it even let it downgrade? i ask cause after i updated my firmware mr tx nr1009 stopped working and under firmware it shows 113?-??99-??11-3107. i have downloaded it 4 times and tried it both USB and ethernet with all the same results. tech support couldnt help ether

Unfortunately the receivers are not able to "flash" the firmware version already present to a previous firmware version to resolve any issues with the receiver; like you would able to with reinstalling a previous computer operation system onto your PC. You would be advised by the Product Support department to have your unit further evaluated by an authorized Onkyo service center to determine a resolution.

I would like some further information regarding this issue; so please forward the following to the attention of FORUM MODERATOR at onkyoadmin@us.onkyo.com:

• Make/model of source device(s):

• Does this happen with all sources? If not, which one(s)?

• Make/model and length of HDMI cables/extenders/etc :

• When does this happen (always at initial power on, when switching sources, while watching a particular source, combination)?

• Make/model of TV/ Projector:

• Approximately how often does this happen (1 out of 10 times, etc)?

• How many times has this happened?

• How long has the unit been installed?

• What is the exact firmware version (check by going to FW update via the "Home" button on the remote)?

• What is the HDMI Monitor Out setting (Auto, THRU, etc)?

• Are you using HDMI OUT MAIN or SUB?

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)?

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)?

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)?

• Is Net Standby On or Off ((look in Hardware Setup-> Network)?

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60")


We appreciate all responses and look forward to resolving this issue promptly. Thank you again for your patronage, patience, and cooperation.

Cordially;

Forum Moderator

thanks for getting back to me. i sent all the info you requested along with some more info on what happend

I will submit your information to be proper representatives for further evaluation. Thank you again- as we will be further contacting you to help resolve this issue you are experiencing.

Thank you again for your time, patience, and cooperation;

Forum Moderator