older firmware

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older firmware

Post  neckbonest on Mon Sep 24, 2012 6:26 pm

is there any way to get hold of an older firmware? and will it even let it downgrade? i ask cause after i updated my firmware mr tx nr1009 stopped working and under firmware it shows 113?-??99-??11-3107. i have downloaded it 4 times and tried it both USB and ethernet with all the same results. tech support couldnt help ether confused

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Re: older firmware

Post  OnkyoUSA on Mon Sep 24, 2012 7:58 pm

Unfortunately the receivers are not able to "flash" the firmware version already present to a previous firmware version to resolve any issues with the receiver; like you would able to with reinstalling a previous computer operation system onto your PC. You would be advised by the Product Support department to have your unit further evaluated by an authorized Onkyo service center to determine a resolution.

I would like some further information regarding this issue; so please forward the following to the attention of FORUM MODERATOR at onkyoadmin@us.onkyo.com:

• Make/model of source device(s):

• Does this happen with all sources? If not, which one(s)?

• Make/model and length of HDMI cables/extenders/etc :

• When does this happen (always at initial power on, when switching sources, while watching a particular source, combination)?

• Make/model of TV/ Projector:

• Approximately how often does this happen (1 out of 10 times, etc)?

• How many times has this happened?

• How long has the unit been installed?

• What is the exact firmware version (check by going to FW update via the "Home" button on the remote)?

• What is the HDMI Monitor Out setting (Auto, THRU, etc)?

• Are you using HDMI OUT MAIN or SUB?

• What is the Picture Mode (Custom, Cinema, Through, Direct, etc)?

• Is HDMI Control (RIHD) On or Off (look in Hardware Setup-> HDMI)?

• Is HDMI THRU On or Off (look in Hardware Setup-> HDMI)?

• Is Net Standby On or Off ((look in Hardware Setup-> Network)?

• What is the Incoming and Outgoing video resolution (press the Display Button on the front panel until it shows both… should be something like "1080p/60 -> 1080p/60")


We appreciate all responses and look forward to resolving this issue promptly. Thank you again for your patronage, patience, and cooperation.

Cordially;

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Re: older firmware

Post  neckbonest on Mon Sep 24, 2012 9:35 pm

thanks for getting back to me. i sent all the info you requested along with some more info on what happend

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Re: older firmware

Post  OnkyoUSA on Tue Sep 25, 2012 6:34 pm

I will submit your information to be proper representatives for further evaluation. Thank you again- as we will be further contacting you to help resolve this issue you are experiencing.

Thank you again for your time, patience, and cooperation;

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Re: older firmware

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