Customer Service Horrible

Called in and no return call yesterday. Called in again today for support. On hold an hour finally left number. No return call again. Got a hold of someone not in support to explain my situation. They apologized and asked me to hold and put me back on the line holding for support!!!!

Unacceptable!

Question to Admin: if I (from the USA) call the USA Onkyo tech support phone number, it goes to the Philippines , does it not? or am I mis-informed

Hmnnn...

I just got off the phone with support, a fellow named Dwayne.

Try a callback appointment. It worked for me and is on the onkyousa.com website under support. No hanging on hold.

Doug k