Onkyo USA Product Support
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Onkyo USA Product Support

Welcome to the Onkyo USA Product Support Forum. Here you will be able to ask Product Support Questions about your Onkyo Products and get answers. We're here to help the United States and Canada Only. Thank you.


ONKYO'S HORRIBLE CUSTOMER SERVICE ON ALL NR515 AND NR616

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Onkyo USA Product Support  :: Your first category :: Welcome to the Onkyo Forum

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Post  jksmccoy Tue Jul 24, 2012 3:01 pm

ONKYO,

I do not understand why you cannot acknowledge anyone anymore. I have been watching this site for 3 to 4 months now. The past three weeks we have not heard anything from you.

WHAT is wrong? DO YOU HAVE SOMEONE WE CAN CONTACT THAT GIVES A DAMN?????

jksmccoy

Posts : 32
Join date : 2012-05-11

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Post  MusicLover Wed Jul 25, 2012 3:18 am

I would like to ask when I tried Phone Support the people I spoke with knew less than I do re your very own firmware problems on the TX-NR616.

Direct Quote: "there are no reports of any firmware problems, they just work"

yes, really.... I wrote it down word for word...

MusicLover

Posts : 33
Join date : 2012-07-25

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Post  JNagarya Wed Jul 25, 2012 8:19 pm

MusicLover wrote:I would like to ask when I tried Phone Support the people I spoke with knew less than I do re your very own firmware problems on the TX-NR616.

Direct Quote: "there are no reports of any firmware problems, they just work"

yes, really.... I wrote it down word for word...

Welcome to Onkyo USA's notion of customer support -- which is hopefully unique in the industry.

JNagarya

Posts : 20
Join date : 2012-07-17

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Post  OnkyoUSA Thu Jul 26, 2012 2:03 pm

Hi Forum users,

If you are having issue doing the latest firmware update over the Ethernet/LAN please try using the USB method. Please see the following how to video:
https://www.youtube.com/watch?v=3LIsjKtjkDk&list=PLCD4593F66DC5D23C&index=17&feature=plpp_video

Thank you,

Forum Moderator.
OnkyoUSA
OnkyoUSA
Admin

Posts : 4077
Join date : 2011-10-06
Location : New Jersey

https://onkyoproductsupport.forumotion.com

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