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NR1007 Failed 2 weeks after warranty expired

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NR1007 Failed 2 weeks after warranty expired - Page 2 Empty Re: NR1007 Failed 2 weeks after warranty expired

Post  OnkyoUSA Wed Aug 22, 2012 5:29 pm

I have researched and can't find any information regarding the serial number or dealer and date of purchase. Thank you for your correspondence and I replied via PM:

Please supply the serial number and copy of sales receipt so I can further have this processed promptly. I can't find any information or previous email suggesting your serial number or dealer and date of purchase. Thank you again for your email- but it doesn't supply the needed information.

Thank You;

I have supervisory assistance to further process your issue; and would like to resolve this issue with your renewed assistance.

Cordially;

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OnkyoUSA
OnkyoUSA
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NR1007 Failed 2 weeks after warranty expired - Page 2 Empty Sent info today, they very conveniently cant find anything i sent via email, fax, website

Post  craigjs Wed Aug 22, 2012 7:57 pm

They'll probably lose this email too.

craigjs

Posts : 18
Join date : 2012-07-21

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NR1007 Failed 2 weeks after warranty expired - Page 2 Empty They finally responded - Thank You!!!!`

Post  craigjs Wed Aug 22, 2012 8:45 pm

I finally got a reply from the service department. They sent me an authorization for 1 time warranty repair for parts and labor.
It took six weeks, but a least I can get my receiver fixed. Many thanks to the Forum Moderators for helping me!!!!!

craigjs

Posts : 18
Join date : 2012-07-21

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NR1007 Failed 2 weeks after warranty expired - Page 2 Empty Re: NR1007 Failed 2 weeks after warranty expired

Post  OnkyoUSA Thu Aug 23, 2012 1:20 pm

No problem. If you need any further assistance; please contact us via phone, email, or via our Onkyo Forum at https://onkyoproductsupport.forumotion.com/f1-welcome-to-the-onkyo-forum.

Best Regards;

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OnkyoUSA
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