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Onkyo 606 HDMI ports slowly dying

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Post  stryken Sun Aug 05, 2012 9:17 pm

My 606 is out of warranty as I purchased it in 5/2008 and I was wondering if anyone else had this particular long term issue.
Over the past year I've had issues with some of the ports having trouble switching, and a blank screen would pop up stating no signal available. As time has progressed, the frequency at which the screen would go black has increased to about once every 4-5 minutes on one port, and once every 10 minutes on another port. The only solution I've had right now is to stop using the bad ports but I fear it's spreading as there is now a 'static' that shows up every once in a while on the current most commonly used port.

I have the issue regardless of which device is connected to that port, and it is independent of the HDMI cable used as I've tested multiple.

Thanks!

stryken

Posts : 2
Join date : 2012-08-05

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Post  OnkyoUSA Mon Aug 06, 2012 6:27 pm

Hi stryken,


Please contact our parts and service department via email or phone and provide the following information to them:
Parts and service phone number is 201-785-2600 option #4

Thank you,

Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com

Thank you,

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OnkyoUSA
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Posts : 4077
Join date : 2011-10-06
Location : New Jersey

https://onkyoproductsupport.forumotion.com

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Post  stryken Wed Aug 08, 2012 10:03 pm

I was wondering if anyone knew what the general SLA was for responses? I emailed immediately after you recommended it but I'm still waiting for a reply.

Thank you very much.

stryken

Posts : 2
Join date : 2012-08-05

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