TX NR3007 Sound Issue

Hello Onkyo,
My TX-NR3007 receiver loses all sound from main speakers but Video works. Occasionally I can turn the device off and on several times and the sound returns. I recently took my receiver to an authorized repair center in Plano Tx (AJ Electronics) to repair the issue and they replaced some components on the HDMI Sound Board and said the issue is resolved…. Well it was not resolved, I took the device back to them and they said they repaired the sound board again. That did not fix the problem. I was charged $200 to fix this issue and not this company want us to spend another $800 to replace the sound board.

On the Onkyo products forum, it seems that this is a prevalent issue with this model and lots of people are paying to replace the sound board. I would suspect there is a recall. Can you pls direct me to my options to get this fixed. My device is just over 3 yrs old and I don’t think its appropriate to spend $1400 to buy this device and 3 yrs later spend $800 to fix what seems to be a systemic issue.

Pls advise.

Hi e059555,
This issue is being handled by our parts and service department. Please contact them at parts@us.onkyo.com or 201-785-2600 option 4. Please supply them with your name, number, address, model number, serial number, and the nature of the issue. It is important to us that this is corrected ASAP. Someone there will be happy to help you Monday-Friday 9am-5pm. We are sorry for the issue you are experiencing. Thank you for choosing Onkyo.

I have sent an email on Wed and have not recieved a reply as of this morning.

Hi e059555,
Please send me a PM with your name and email address and I will have parts and service look for the email. Thank you for your patience.

Thanks

tired to send you a PM but recieved the following error mesage

New members are not allowed to post external links or emails for 7 days. Please contact the forum administrator for more information

Hi e059555,
Unfortunately, this site is run by a third party and we have no control over rules and restrictions like that. Please call us at product support and they will transfer you to parts and service. For Product Support Team Only:
1-800-229-1687 Hours: M-F 9am-8pm | Sat-Sun 10am-8pm ET Thank you for choosing Onkyo.