TX SR309 wont stay on

Why do I have to turn on my receiver on three times in a row for it to stay on? Each time I hit the power button, the system comes on, then goes right back off until I hit it the third time. Then it stays on.

Hi edwhite815,

We apologize that your receiver isn’t working correctly. The symptoms you have described resemble a posting on our website. Please follow this link for more information.

http://www.onkyousa.com/press_releases.cfm?id=253

If your serial number qualifies, you will be sent a box and prepaid label to send your receiver in for service. If your serial number does not qualify for service, please contact our Product Support Department at 1-800-229-1687 option #3 for further assistance.

Thank you very much for your quick response. Yes, I am having both problems that were mentioned in the link.
My serial number did qualify me for free service and shipping material is being sent to me.
This is what I call FIRST CLASS CUSTOMER SERVICE!! Thanks, and keep up the good work.

This forum is also great. I'm glad that I found it..

An Onkyo owner for life...

Hi edwhite815,

Thank you. And thank you for choosing Onkyo.

it has been 13 days and I still have not received box to return my receiver. Spoke to CS yesterday and was told that I would get an email with a link to print a return shipping label. Never received it. Very disappointed...

Hi edwhite815,
I am very sorry for the delay in receiving the information that you need. Please send me a PM with your name, email address, and the nature of your issue again. I will personally give it to Product Support. Thank you for your patience.

Hi edwhite815,

I understand you spoke with one of our product support reps earlier this morning. She will be investigating your issue and will contact you soon with an update.

Received repaired receiver today. Hooked up everything and it works much, much better. All bugs seem to be gone. Very pleased Thanks for all your help. E White

Hi E White,
We are glad the unit was fixed. Thank you for choosing Onkyo.