TX-SR602 remote wont work with receiver

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TX-SR602 remote wont work with receiver

Post  txsr602 on Mon Nov 05, 2012 3:01 am

The receiver just won't accept the remote's buttons to power or any other function; however the remote controls other devices just fine. I tried resetting the receiver to default settings, replaced remote with fresh batteries, tried another 3rd party remote, and finally made sure both the remote's and receiver's ID are set to 1. None of these options have worked and I ran out of things to try. I just dont know what is causing the problem. Obviously it isn't the remote. I'd appreciate any help on the matter. The receiver model is TX-SR602.

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Re: TX-SR602 remote wont work with receiver

Post  OnkyoUSA on Mon Nov 05, 2012 1:01 pm

This seems to be an issue with the IR sensor inside the receiver; and this will require further evaluation by an authorized service center. I would advise you to please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

Best Regards;

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