HT-R390 Power on Problem/Question

I have the HT-R390 receiver as part of the ST 3400 Home Theatre in a box. Recently the receiver has refused to turn on when attempting to power on with the power button. It briefly comes on for about a second and then automatically shuts itself down. Additionally, there is now a constant static noise that emanates from the speakers, even with nothing hooked up to the receiver (other than the speakers) and the volume all the way down. I have moved the receiver to a new outlet away from all electronics and only plug in one speaker to eliminate interference, but the speaker noise persists, whether the speaker is hooked up to speakers A or speakers B. I have attempted factory resetting the receiver by pressing the vcr/dvr button and simultaneously the power button. However after the "clear" signal and reset, the power on problems and static noise persist. Any feedback would be appreciated.

-tim

Hi timtlu,
Please call us at Product Support for assistance. It will help us to assist you better if we speak on the phone.
For Product Support Team Only: 1-800-229-1687 Hours: M-F 9am-8pm | Sat-Sun 10am-8pm ET We hope to have this issue resolved for you ASAP. Thank you for choosing Onkyo.

I have the exact same issue. With the same receiver also from the home theatre in a box.

Hi imontelongo,
Please contact product support with the information given above. It is important to us that we assist you with this matter. Thank you for choosing Onkyo.