TX-NR807 No Sound No Speaker Icons

My 807 went wonky while I was on vacation. When I powered it on there was no sound from any source (including the Level setting function within Setup). Nor were there any speaker icons displayed.

Resetting the unit (hold down front panel VCR/DVR and Standby buttons) resurrected the system...for about 30 minutes. Then I had to reset it again.

Now even a reset doesn't work. No sound, no icons, period.

What do I do next?

- Mark

How long have you owned this product? Do you have the original dated sales receipt? As the manufacturer's warranty is valid for 2 years from the original date of purchase; you can either contact the dealer for a product exchange if you are still within their exchange timeframe- or have the unit serviced at one of our authorized Onkyo service centers. Please contact our Parts & Services Dept at the number listed below during normal business hours Monday-Friday 9am-5pm EST ; or via email at parts@us.onkyo.com. They can be contacted at 201-785-2600, option # 4 for Parts & Services as they can further assist you regarding obtaining a one-time warranty and service agreement to have your receiver repaired. You will need to speak with the Parts & Services department to inquire about either having your receiver serviced since you are not under warranty. Please include the serial number of your unit and copy of sales receipt as well in your response.

You will also need to submit a copy of your sales receipt via fax (201) 934-7823 or email: parts@us.onkyo.com. Please allow 3-5 business days for further processing of your service ticket and to contact the service center and await a response via phone or email. Please contact the department if you do not receive any information after 5 business days from submitting documentation.

Thank You;

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