Repaired TX-NR807 Failed.....!AGAIN!

Hi,

I recently had my Onkyo TX-NR807 unit fixed by Onkyo. It has a 90 day warranty but has already failed AGAIN to the previous No Sound and No Network symptoms. This is a total of 3 failed repairs and the last just 2 months after being fixed. All for the same reason. Onkyo promised that this would be a fix but yet it failed again. Can someone give me an answer to "now what"? I dont think its fair that I cant get a good dependable receiver w/o having to paying additional money for something that should work better than this junk. Sorry for the rant but my confidence is Onkyo receivers is fading quickly.

Chris.

Hi Chris,

Please PM me your serial number from the back of the unit so I can look into this further for you.

Thank you.

Pm'd!

Hi Smthkd,

Thank you, we are currently looking into this for you.

Hi Smthkd,

When did you purchase this unit?

I bought it in March of 2011 as a factory refurbished unit from BrandsmartUSA.

Hi Smthkd,

Thank you. I hope to have an answer soon.

HI again,
Just looking for an update!

Bump for update!

Bump

Hi Smthkd,

I apologize for the delay but we'd like to get your receiver here to have our engineer take a look at it. We will send you a pre-paid label and box if you do not have one. Please let me know if this acceptable for you.

This will be fine. Yes, please go ahead and send the label and box.
Thanks for the response!

Hi Smthkd,

Thank you,

Please PM me you full contact information. Name, and address etc....

Unit arrived today @ 5pm. PLeae keep me informed of progess!

Thanks,
Chris

Hi Chris,

As soon as we have something I will let you know.

Thanks again.

Mine sound stop working with no icons. I called Onkyo support and did a hard rest and worked for 1hr then no sound. I need help . I bought it from Shop Onkyo

Hi gamekiller,

How long ago was the purchase made?

Date 7/12/2010

Thank you for you quick response

Hi gamekiller,

If this was purchased recently like you've responded then please contact our order department for an exchange.
They can be reached at 201-785-2600.

Thank you.

I called the number! out of the eight selection which one should I choose?

Hi gamekiller,

I apologize but the option is number 5.

Thank you.

Was it ever clear what was broken on that TX-NR807? My PR-SC5507 has exactly the same symptom. No Audio (Not even in pure direct from or aux or fm-tuner), and no networking.
All HDMI, menu's and the lots work. I called a repair center and they said: "Oh that is a very common problem with those units". I'm like, that sounds to me like a design flaw then.
It got a bit quite after that...

So do we know what is so prone to blow up?

Thanks

Hi foobart,

I have not heard of any issues with the PR-SC5507 but on the other issue that is an internal issue that our authorized service centers handle.

Thank you.

So even with this 5507 showing precisely the same syptoms (I would expect sharing of subassemblies/designs between platforms), and the repair center straight of the bat saying "oh that happens all the time" you consider this just an unlucky coincidence?
Not looking forward to spend another $300 or so to get this in working order (I'm 5 months or so out of warranty).

Hi foobart,

Please contact our parts department at 201-785-2600 option #4 and see what they can do for you.

Thank you.