Onkyo USA Product Support
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Onkyo USA Product Support

Welcome to the Onkyo USA Product Support Forum. Here you will be able to ask Product Support Questions about your Onkyo Products and get answers. We're here to help the United States and Canada Only. Thank you.


TX-NR807 No Sound Issue

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Post  abeasley Thu Jul 19, 2012 12:48 pm

I called customer service and talked to a guy there who asked I send some information to him, which I did. How long is the normal turn-around for responding to emails. The email was sent Monday evening but I haven't heard back.

Thanks,

Adam

abeasley

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Join date : 2012-07-15

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Post  OnkyoUSA Thu Jul 19, 2012 2:46 pm

Hi abeasley,

It will vary so give our parts department at least 3 to 5 business days to respond.

Thank you.
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Post  abeasley Thu Jul 19, 2012 3:13 pm

Thank you for you fast response! I will follow up again next week. Hopefully my email was received, it's really quite in my living room now! Rolling Eyes

Thanks again!

Adam

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Post  OnkyoUSA Thu Jul 19, 2012 3:39 pm

Hi abeasley,

You are welcome.
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Post  abeasley Tue Jul 24, 2012 4:22 pm

It's been a little over a week and I haven't heard back from customer service and I have no way of knowing if my emails were even received. Is there a follow-up path I should follow or should I just call support back?

Thanks!

Adam

abeasley

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Post  OnkyoUSA Tue Jul 24, 2012 5:10 pm

Hi Adam,

Our apologies for the delay. Please resend your request to onkyoadmin@us.onkyo.com with the subject line of "FORUM REQUEST". Thank you.

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Post  abeasley Tue Jul 24, 2012 5:45 pm

Thank you!!!

abeasley

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Post  OnkyoUSA Tue Jul 24, 2012 6:04 pm

Hi abeasley,

You are welcome.

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