TX-SR700 Blue Screen

I have a TX-SR700 with inputs from DirecTV and a DVD player, and a CD player. Last week, the receiver stopped working on the video channels. I get a blue screen on the TV regardless of whether I try the DirecTV or the DVD, and no sound. The CD player and the AM/FM receiver work fine.

Sorry I can't be more specific, but I'm not very savvy with respect to the system. (The fact that I have a ten-year-old receiver gives that away, doesn't it?) If you ask any questions, I'll try to answer them.

I'd appreciate any suggestions. Thanks in advance.

Hi dfleiss,

Have you tried a reset of the receiver yet? To do the reset you need to turn the receiver on then on the front panel of the receiver press and hold the "VIDEO1/VCR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings. If this does not resolve the issue then it will need to go to a service center for further evaluation. Authorized service centers can be found on our main page under support.

Thank you for the suggestion. I tried the reset and it didn't help, so the service center will be the next stop. I appreciate the speedy response.

Hi dfleiss,

You're welcome.