Onkyo HT-RC180 audio problems

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Onkyo HT-RC180 audio problems

Post  philmonty on Sat May 12, 2012 9:39 pm

Dear Onkyo

I have been having the audio problems described in other threads for some time - basically the sound went away about once a month, but power cycling the receiver fixed the issues.

However, as of today the audio is completely gone. I power cycle the receiver without luck, plus have tried a factory reset - still no luck. Nothing has changed in my setup.

The receiver has been great, and I'd appreciate advice on how I get this problem fixed. I am located in Northern California.

Sounds like the same problem as this: http://onkyoproductsupport.forumotion.com/t125-ht-rc180-no-audio?highlight=audio

Phil Montgomery

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Re: Onkyo HT-RC180 audio problems

Post  OnkyoUSA on Mon May 14, 2012 3:14 pm

Hi philmonty,

Please contact our parts and service department at 201-785-2600 option number 4 for further assistance.
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Receiver repaired and stopped again

Post  philmonty on Wed Nov 14, 2012 11:43 pm

Hi everyone

I got the receiver back from repair, but it started acting up 3 months later, and the repair shop says it is out of warranty. So I now have the same situation - an Onkyo receiver that works perfectly BUT NO AUDIO.

Anyone have any advice on what I can do here? Time to throw it out and buy a new one? If I get it repaired again will I just be in the same situation? I am pretty good at electronics - is there anything I can do myself?

I am thinking Denon this time...

Phil Montgomery

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Re: Onkyo HT-RC180 audio problems

Post  OnkyoUSA on Fri Nov 16, 2012 8:00 pm

Sorry to read that you are still experiencing any issue with your Onkyo receiver. Can you please forward some information to the following email address (onkyoadmin@us.onkyo.com) ATTN: FORUM MODERATOR and I will have upper management review this issue promptly? I will need the following:

- NAME:
-FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF RECEIVER:
- MODEL NUMBER OF RECEIVER:
- DEALER OF PURCHASE:
- DATE OF PURCHASE:
- (if applicable) NAME OF ONKYO SERVICE CENTER FOR PREVIOUS REPAIR:
- (if applicable) SERVICE TICKET NUMBER:

Thank you for your patience and cooperation;

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Thanks

Post  philmonty on Sat Nov 17, 2012 4:23 am

Thanks so much for the reply, and I appreciate you guys looking into this issue again - it's been very frustrating. I am out of the country right now but will send you the details on Monday as you ask.

Have a great weekend.

Phil Montgomery

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Re: Onkyo HT-RC180 audio problems

Post  OnkyoUSA on Sun Nov 18, 2012 4:54 pm

No problem- I will await your correspondence and wish you a great weekend as well from Onkyo Product Support department.

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Sent the email

Post  philmonty on Mon Nov 19, 2012 5:54 pm

Just sent the email - let me know if not received.

Thanks again and Happy Thanksgiving

Phil Montgomery

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Re: Onkyo HT-RC180 audio problems

Post  OnkyoUSA on Tue Nov 20, 2012 5:42 pm

I am glad to report back that the Parts & Services department has reviewed your message and have made a decision regarding your issue. Please review your email for further information- and may you and your family have a Happy Thanksgiving and a great weekend too!!

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Re: Onkyo HT-RC180 audio problems

Post  coffeeguy57 on Wed Nov 28, 2012 12:35 pm

I have the same Issue, I have emailed the parts department 3 times and have had no response. My receiver gives me no audio(works occasional after reset) and the network doesn't work any longer.

My unit is barely under warranty, I am concerned if i send it in it will get a quick fix "re-solder" or "re-flow" only to have the unit fail again shortly after the warrant runs out; as others have posted all over these boards and others...

It would be nice to get a response and an indication that the defective HDMI board would be fully replaced (not repaired) under warranty to ensure a working unit.

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Re: Onkyo HT-RC180 audio problems

Post  OnkyoUSA on Wed Nov 28, 2012 1:02 pm

coffeeguy57 wrote:I have the same Issue, I have emailed the parts department 3 times and have had no response. My receiver gives me no audio(works occasional after reset) and the network doesn't work any longer.

My unit is barely under warranty, I am concerned if i send it in it will get a quick fix "re-solder" or "re-flow" only to have the unit fail again shortly after the warrant runs out; as others have posted all over these boards and others...

It would be nice to get a response and an indication that the defective HDMI board would be fully replaced (not repaired) under warranty to ensure a working unit.

Please send all previous correspondence that you have sent to the PARTS & SERVICES dept. to the following email address to the attention of FORUM MODERATOR (onkyoadmin@us.onkyo.com). I will have these emails reviewed by the Parts & Services Mgmt and will provide an answer shortly.

Cordially;

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Re: Onkyo HT-RC180 audio problems

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