UWF-1 is not recognized by the receiver

Hello; almost a month ago I purchased the TX-NR 515 and the UWF-1 adapter I still having a several issues with the last one ; now after to improve the singnal, I turned on my tx-NR515 receiver and when I tried to access aupeo radio to test, the message on the screen is "the network is not connected"; I used the setup menu the initial configuration option to reinstall the adapter but when I chose the wireless option to install again the adapter; now the receiver indicating the adapter is not connected but it does, I used the front and back usb ports but nothing happen; please could you help me ?

Hi fchamorro,

I apologize for the inconvenience. Have you tried to reset the receiver? Please disconnect the UWF-1 before you reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "CBL/SAT" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings.

OnkyoUSA wrote:Hi fchamorro,

I apologize for the inconvenience. Have you tried to reset the receiver? Please disconnect the UWF-1 before you reset. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "CBL/SAT" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings.

Thanks; I´m going to do that.

Hi fchamorro,

Yes, let me know how it works out.

OnkyoUSA wrote:Hi fchamorro,

Yes, let me know how it works out.

Hello, unfortunatelly doesn´t work; the mesage when I pulg the adapter in the usb port doesn´t change and shows NO STORAGE; and in the Initial configuration , network setup the message is "No encuentra puerta de acceso" . I´m Waiting for your response.

thanks.

Hi fchamorro,

Do you have a USB flash drive that you can test with, if so please download 2 or 3 MP3 files to it and insert the flash drive in the receivers’ usb slot and see if it recognizes it?

OnkyoUSA wrote:Hi fchamorro,

Do you have a USB flash drive that you can test with, if so please download 2 or 3 MP3 files to it and insert the flash drive in the receivers’ usb slot and see if it recognizes it?

Actually yes; I did it; I tried in rear and front ports and works fine.

Hi fchamorro,

That means the receiver is fine if it can see another USB device. You may have a bad UWF-1 in which case please contact our parts and service department at 201-785-2600 option #4 for further information.

OnkyoUSA wrote:Hi fchamorro,

That means the receiver is fine if it can see another USB device. You may have a bad UWF-1 in which case please contact our parts and service department at 201-785-2600 option #4 for further information.

well, I´m living in bogota - Colombia I imported this devices trough a international box that i have in Miami; Then i don´t know how to contact you. in June 15th I´ll be in USA; can i contact you this time? or do i have other way to contact the service department?

Hi fchamorro,

That would be fine. Just give us a call when you get to the states.