TX-NR809 SiriusXM Login Problem

I am unable to sign-in to the SiriusXM application on my my new TX-NR809. I can sign-in to my SiriusXM account through any of my computers on my network, just not through this receiver. I tried changing my username and password so it was no longer an email address for the username. Still does not work. Any suggestions?

Edit: Pandora and other internet and network apps work fine.

Thanks!

Bill

Hi wildbill129,

Since the receiver is just an interface like your computers that you have successfully connected with there is a possibility that you could be typing in wrong. Do you have any Capital letters or numerical entities in your login and password?

OnkyoUSA wrote:Hi wildbill129,

Since the receiver is just an interface like your computers that you have successfully connected with there is a possibility that you could be typing in wrong. Do you have any Capital letters or numerical entities in your login and password?

Both login and password are lowercase letters and a few numbers. No symbols.

Hi wildbill129,

We are able to login to Sirius fine in our lab. Have you tried over the weekend again to login?

I've got a brand new TR-N609 and it successfully connects to the internet. I've entered my acct name and password using the OSD and through the receiver's web interface and I continue to get failed logon messages. I can successfully logon on SiriusXM Online through my Mac and my PC. Any idea what the problem is?

Hi gebjeff,

Again, we have successfully signed in to our account in our lab with no issues. I have no idea why you are unable to sign in on your end. It might be something blocking it on your network.

I'm able to get music through vTuner, so my network connection is working. Does the SiriusXM application use the same IP ports as the vTuner? If so, the problem isn't related to a firewall. If not, what ports does the SiriusXM application use, so I can open my router's firewall. More than anything, it seems like it's an authentication issue (i.e., the SiriusXM application is not passing the user name and password correctly).

Hi forum users,

We are currently looking into this matter for you. Please be patient and hopefully we will have an answer for you soon.

When I try to use my SiriusXM account name and password, I get the following error: "Sign In Error. Please check your account information". However, my account name and password are correct.

gebjeff wrote:When I try to use my SiriusXM account name and password, I get the following error: "Sign In Error. Please check your account information". However, my account name and password are correct.

That is the same error message I am still getting.

Hi forum users,

Please try this as a test, go direct to your modem bypassing the router completely and see if this works.

I have a Verizon FIOS connection that goes from the wall directly into the router. The router splits the signal between the STB and the internet. Thus, I can't try your test.

Hi gebjeff,

Is there a model number associated with your router?

It's an Actiontec MI424WR.

OnkyoUSA wrote:Hi forum users,

Please try this as a test, go direct to your modem bypassing the router completely and see if this works.

I can't. My PPOE login is on the router, not the modem. It's a Linksys WRT610N.

I am also using ethernet not wireless on the Onkyo.

Hi wildbill129,

Okay, let's try resetting the receiver and your network. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings. If this does not work then you will need to either return the unit to the dealer for an exchange if you are within your exchange period or the only other thing I can suggest it to take/send to a service center for further evaluation. But before you do that I would check with the router manufacturer and see if they have any ideas on what could be the issue as there are several options in the router that could be causing this.

OnkyoUSA wrote:Hi wildbill129,

Okay, let's try resetting the receiver and your network. To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings. If this does not work then you will need to either return the unit to the dealer for an exchange if you are within your exchange period or the only other thing I can suggest it to take/send to a service center for further evaluation. But before you do that I would check with the router manufacturer and see if they have any ideas on what could be the issue as there are several options in the router that could be causing this.

I did that once, and updated the firmware. It did not help. Everything on this receiver works great, this is the only issue I am having. It has to be a software or a router/firewall issue. Is the username/password combination you are using a combination of letters and numbers, or does it contain an email address? Can you tell me what port I might need to open up on my router?

thanks!

As of this morning, it seems to be working! Yay! I love this receiver. Thank you Onkyo support! What a great customer service resource!

Hi wildbill129,

I am glad to here that the issue has been resolved. Thank you for choosing Onkyo.

I had this problem with my 609. After a bit of convincing, the Sirius rep suggested a strange solution that actually worked. Try entering your password in all caps. Mine has no caps and works fine with all my other devices, but for some reason it only works with all caps on the receiver. Don't understand why, but it works!
Good luck

wildbill129 wrote:I am unable to sign-in to the SiriusXM application on my my new TX-NR809. I can sign-in to my SiriusXM account through any of my computers on my network, just not through this receiver. I tried changing my username and password so it was no longer an email address for the username. Still does not work. Any suggestions?

Edit: Pandora and other internet and network apps work fine.

Thanks!

Bill

Hi RH,

That is a strange solution as I've never heard of it before even though you shouldn't have to do it on our receivers.