Remote2 App Crashes with large Music Library

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Remote2 App Crashes with large Music Library

Post  kevincognito on Mon Oct 15, 2012 10:37 pm

Hi,

When I try to go into Remote2 and I click "All Music" or go into a playlist that has a large amount of songs, the application stalls for a few seconds and then quits. Displaying music "By Artist" or "By Album," however does work fine. It appears to have a problem loading and displaying so many lines at once when it would be displaying all songs.

Thanks,
Kevin

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Re: Remote2 App Crashes with large Music Library

Post  kevincognito on Mon Oct 15, 2012 11:09 pm

iPhone 5 and the latest version of remote2 by the way.

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Re: Remote2 App Crashes with large Music Library

Post  OnkyoUSA on Wed Oct 17, 2012 2:32 pm

We are researching this issue and will respond back promptly. Thank you for your time and patience while we further evaluate this issue.

Cordially;

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Re: Remote2 App Crashes with large Music Library

Post  d_ball_busta on Wed Oct 24, 2012 8:06 pm

I'm waiting on my answer about my new iPhone 5 and this receiver- haven't heard any word yet.. just stall tactics.. some dumb rep actually said "well we dont have the phone in yet".. So when you get an answer let us Apple loyalists know plz? lol!

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Re: Remote2 App Crashes with large Music Library

Post  OnkyoUSA on Fri Oct 26, 2012 4:49 pm

We need more information to further troubleshoot this issue; as how large of a music library are you utilizing onto your phone for testing? As we have already begun testing with 4gb, 8gb, and 16 gb with NO reported issues currently. Your information and cooperation is greatly appreciated.

Thank You;

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Re: Remote2 App Crashes with large Music Library

Post  kevincognito on Fri Oct 26, 2012 5:22 pm

Hi,

It is 1,011 songs and 4.1gb. The issue occurs when I click all music on an iPhone 5. I have tried reinstalling and also using the integra remote instead but still seeing the same issue.

Thanks!

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Re: Remote2 App Crashes with large Music Library

Post  OnkyoUSA on Fri Oct 26, 2012 5:25 pm

What iPod connection are you using from the phone onto the receiver? Are you using the 30-pin USB cable or the LIGHTNING cable onto the receiver?

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Re: Remote2 App Crashes with large Music Library

Post  kevincognito on Fri Oct 26, 2012 7:36 pm

No connection, this issue is with the with the onkyo remote2 app in the App Store. This is when trying to play music wirelessly after clicking the music icon in the bottom left hand corner of the app and then selecting all music.

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