Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

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Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

Post  paulkhon on Wed Oct 10, 2012 6:52 pm

I have connected an hdmi 2 from panasonic tv to hdmi sub out on Onkyo. I have selected tv/cd but I am getting no sound from av receiver. Can anyone tell me what I am doing wrong?


Last edited by paulkhon on Thu Oct 11, 2012 12:39 pm; edited 2 times in total

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Re: Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

Post  OnkyoUSA on Wed Oct 10, 2012 7:38 pm

ARC is only functional with the HDMI MAIN output on the receiver; it is NOT supported with use of the HDMI SUB output (as the ARC feature is labeled on HDMI MAIN only). If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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Re: Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

Post  paulkhon on Thu Oct 11, 2012 12:31 pm

Hi,
Thanks, great tech support. I was able to resolve it. For anyone who has the same issue:
These are the steps:
1) connect hdmi out from AV to Hdmi 2 on Tv (marked as Arc), no other hdmi connection is needed
2) go to set up on av, choose option 7 for hardware then choose hdmi, turn hdmi control (RHID) ON
3) on tv, goto setup , choose theater speakers

Now I am able to watch netflix from viera apps with surround sound! Very Happy

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Re: Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

Post  OnkyoUSA on Thu Oct 11, 2012 12:56 pm

Glad to read this has been resolved and you were able to figure this out; as this would have been the same techniques we would've provided. If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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Re: Unsuccessful set up ARC with NX515 and Panasonic Plasma TC-P55ST50 - SOLVED

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