TX-NR515 AND 616 VIDEO OUT PROBLEM

THE NO VIDEO OUT OF HDMI OUTPUTS PROBLEM HAS HAPPENED TO ME ON BOTH A 515 AND 616. THERE IS NO WAY IT IS A 0.3 PERCENT ISSUE. I AM TOTALLY DISGUSTED BY ONKYO SELLING UNITS WITH THIS KNOW PROBLEM. I HAVE TO UNPLUG THE AMP AND RE PLUG IT IN TO GET VIDEO OUT TO THE TV!!!!
IT OCCURS INTERMITTENTLY AND IS NOT CONNECTED TO THE NETWORK STANDBY FUNCTION AND IS A TOTAL PAIN.
I WILL TAKE THE 616 BACK IF A SOFTWARE FIX IS NOT FORTHCOMING AND ONKYO TELL US WHAT THE HELL THEY ARE DOING ABOUT IT.
IF I HAVE EXPERIENCE THE PROBLEM ON BOTH A NEW TX-NR515 THEN A TX-NR616 - THIS SUGGESTS A HUGE PERCENTAGE OF UNITS MUST BE EFFECTED.
THE "WORKAROUND OF UNPLUGGING IT EACH TIME IT DOES NOT START UP" IS LUDICROUS

I have given up on Onkyo. I am in UK and in Sept 2012 bought a new TX-NR515 and upgraded to latest software as soon as I set the amp up - as told to do so in the instructions. I continually had video out problems - where no signal came out either HDMI or HDMI when I turned the unit on sometimes. I checked everything but to no avail. So I reported it to Onkyo , whom to this day did not reply. I then took it back to the shop and paid more for a TX-NR616, believing that if it was a 0.3 percent problem then surely I would be ok with this one. How wrong I was - it was EXACTLY the same with the 616.
The shop doubted me and took the unit to check. They reported after a week that they had experienced problems and the manager had opened up a second 616 to test that and had experienced the same problem again...
So there you go: certainly not a 0.3 percent problem.
It is appallingly poor customer service from Onkyo and ridiculous they have not addressed this issue professionally.
I changed the amp for a Yamaha which has Airplay but lacks THX but after listening to it I like the Yamaha better.
I HAVE PROMISED MYSELF NEVER TO BY ONKYO AGAIN.

MARK616 wrote:I have given up on Onkyo. I am in UK and in Sept 2012 bought a new TX-NR515 and upgraded to latest software as soon as I set the amp up - as told to do so in the instructions. I continually had video out problems - where no signal came out either HDMI or HDMI when I turned the unit on sometimes. I checked everything but to no avail. So I reported it to Onkyo , whom to this day did not reply. I then took it back to the shop and paid more for a TX-NR616, believing that if it was a 0.3 percent problem then surely I would be ok with this one. How wrong I was - it was EXACTLY the same with the 616.
The shop doubted me and took the unit to check. They reported after a week that they had experienced problems and the manager had opened up a second 616 to test that and had experienced the same problem again...
So there you go: certainly not a 0.3 percent problem.
It is appallingly poor customer service from Onkyo and ridiculous they have not addressed this issue professionally.
I changed the amp for a Yamaha which has Airplay but lacks THX but after listening to it I like the Yamaha better.
I HAVE PROMISED MYSELF NEVER TO BY ONKYO AGAIN.

I ordered my TX-NR515 on Sept 4, 2012 - received it on Sept 6, 2012 and set it up. After reading all the horror stories about the HDMI out losing video after extended standby periods, I decided to update the firmware before I even put the TX-NR515 into operation. I did so and was fine until Sept 14, 2012. My TX-NR515 has now started to lose the video over HDMI out after standby. Now why didn't it do this for the first 8 days. Some component in these must fail. If it was a firmware issue it should have exhibited this issue right from the start. Mine lasted 8 days before it failed. I love the features and design for the money, but all that does absolutely no good if the receiver is not reliable. I had to crawl behind my TV stand to get to the plug and unplug it. I have done this 3 times now and that's enough.

I can't believe that Onkyo will not admit there is a definite problem with these units and just recall them. It appears we are stuck!

The Onkyo brand name is now going to be tarnished after all the years of great quality. What a shame.

We are aware of the issue you are currently experiencing and are diligently working to resolve this issue for our many customers afflicted. Please check our Press Release for any updated information regarding the resolution and announcement of any firmware updates for your model receiver.

Thank You again for your patience and cooperation regarding this issue;

Forum Moderator