Onkyo TX-NR808 Volume Knob Issue

Remote volume control still works
Master volume control on face of unit turns but no function
Any ideas maybe settings?

Hi DS,

Have you tried a factory reset on the receiver yet as this may work? To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings. If this does not resolve the issue then the unit will need to go to a service center for further evaluation. Authorized service centers can be found on our main page under support.

Thank you,

Forum Moderator.

Thanks, the factory reset worked the master volume is now working along with the remote.
FYI I noticed when I adjust the brightness of the AV receiver display to
Normal + MASTER VOLUME indicator lights and then use the the master volume
control it stops working again. If I leave the blue indicator light off then no problem using the master control.