NR808 Issue - No audio Switching

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NR808 Issue - No audio Switching

Post  cfelliot on Sat Sep 29, 2012 2:09 pm

My 808 has worked with no problem for well over a year.

Two days ago I found that I had no audio on any inputs. Video was fine.

After a bunch of random remote button pushes everything started working again.

Yesterday I again had the same issue. The remote pushes didn't solve the issue this time, but a reload of the latest firmware did!

This morning I'm back to the same problem on power up.

Help?

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Sun Sep 30, 2012 9:22 pm

Factory reset no help!

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Tue Oct 02, 2012 7:24 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Wed Oct 03, 2012 1:23 am

I'm just going to take it back to my dealer who is also a service center.

It appears to be a heat issue. If I leave the unit on for a couple of hours and then go to Standby and back to on the unit will function until I shut it down.

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Thu Oct 04, 2012 1:25 pm

Please review your PM to determine if yoru dealer is an actually on-site authorized Onkyo service center; service centers are be found on our Onkyo webpage.

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Thu Oct 04, 2012 3:15 pm

They are! But, they say they are sending it back to you.

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Thu Oct 04, 2012 5:47 pm

We apologize for the issue you are experiencing with your receiver and hope the issue is resolved while in repair. Please update us on the results after repair.

Best Regards;

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Tue Oct 30, 2012 8:10 pm

My dealer verified my problem and although they are a service center, the unit was returned to Onkyo.

Got the word today that parts at Onkyo are on back-order for my unit.

I hope I don't fall into the multi-month hole that others have experienced...........

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Fri Nov 02, 2012 3:13 pm

Please review your PM and provide your information so I can further research from the Parts & Services department on this issue.

Cordially;

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Fri Nov 02, 2012 3:39 pm

I see no PM????

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Mon Nov 05, 2012 9:10 pm

Resend the PM to your attention; please review and reply back promptly so I can further research.

Cordially;

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no multichannel switching

Post  b5hbzydd2 on Thu Nov 15, 2012 9:57 pm

i'm having the same issue. When i first purchase my system it switched to multichannel every time i played a dvd or blu-ray. now after two firmware updates it does not switch.

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Fri Nov 16, 2012 9:06 pm

Please send the following information to the email address (onkyoadmin@us.onkyo.com) and to the attention of FORUM MODERATOR. Please include the following information:

- NAME:
-FORUM USERNAME/ HANDLE:
- ADDRESS:
- CITY/STATE:
- ZIP CODE:
- EMAIL:
- SERIAL NUMBER OF RECEIVER:
- MODEL NUMBER OF RECEIVER:
- CURRENT FIRMWARE VERSION:

Thank you for your patience and cooperation;

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Re: NR808 Issue - No audio Switching

Post  cfelliot on Sat Dec 01, 2012 5:17 pm

All fixed - back in operation! Thanks Onkyo!

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Re: NR808 Issue - No audio Switching

Post  OnkyoUSA on Tue Dec 04, 2012 8:35 pm

No problem. If you need any further assistance; please contact us via phone, email, or via our Onkyo Forum at http://onkyoproductsupport.forumotion.com/f1-welcome-to-the-onkyo-forum.

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Re: NR808 Issue - No audio Switching

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