problem with HDMI output with TX-NR509

Hi,

I have been having a problem with the HDMI output since I have moved the reciever from one room to another one. The receiver is connected to my cable set-top box and my TV and I am getting on-off signal on the TV. I have connected the TV directly on the cable set-top box to verify the cables and it is not a cable issue. When I select USB as a receiver, I am to see my Ipod menu on the TV.

Does someone have an idea?

G

Hi Aladin,
Since we can rule out the cables as being the cause of the issue do the other HDMI ports work for whatever components you have hooked up to the receiver?

Hi

I don't have any other component hooked-up to the receiver.

Aladin

Hi G,
Could you possible test the other HDMI ports to see if they are working properly? Thank you.

Unfortunatelly, I don't have any other component using HDMI. Do you want me to plugg the Cable on one of the other HDMI port?

G

Hi G,
No that's alright. I just wanted to take you through all the troubleshooting steps. The next step would be to do a factory reset on your unit. Please read our blog post on the subject because there's some important information you need to know. The post will also tell you how to do it: http://onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/ Please see if this corrects the issue you are having.

It didn't work.
G

Hi G,
Unfortunately, it sounds like the unit needs to go in for service. You have two options to go about doing this:
1. You can contact a service center directly, here is our blog post on how to do that: http://onkyousacustomersupportblog.wordpress.com/2011/09/13/locating-an-authorized-service-center-or-dealer/
2. You can contact our parts and service department for assistance on obtaining service, they will also beable to tell you if you are still under warranty: (201) 785-2600, option 4. They are here monday-friday 9am to 5pm. Thank you for contacting product support via our forum.

ok. Thanks. It is still under warranty as I bought it last week...
thanks for support.
G

You're Welcome, since you bought the unit last week maybe you can look into exchanging it for a new one istead of sending it in for repair.

Hi there,

just fyi, I have rebboted my cable box and it has resolved the issue. ?????

Thanks for support.
G

Hi G,
Since we do not make the cable box, we are unable to troubleshoot any other device that is not ours. We are glad that rebooting the cable box corrected the issue and we hope you enjoy your receiver. Thank you for choosing Onkyo.