HT-R390 hdmi Video output not working

I have an HT-R390 receiver and the hdmi output has stopped working. The audio switches fine, and I have verified that the cables are ok. But I don't get any video out.

I tried the "Clear" option already, didn't work.

Any ideas?

Please follow the information send as a PM to further resolve this issue promptly.

Thank You;

Forum Moderator

I am having the same issue, as well.

Hi vballdon14;

I would like more information to confirm if the issue will require further evaluation with an authorized Onkyo service center. In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

Forum Moderator

My HT-R390 also stopped displaying video.
It worked the night before, this morning, invalid format out of the receiver from the att receiver displayed Invalid format, display from the Apple tv through the receiver displayed Red fuzzy vertical ribbons from left to right about 5 inches wide with a ghost image of the apple tv in the background offset to the left.

Both the apple tv and the receiver display HDMI through the same port on the TV successfully.
Any suggestions?
https://onkyoproductsupport.forumotion.com/t1327-ht-r390-hdmi-video-output-not-working

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

Forum Moderator