Ht-Rc360 has audio but no picture

I have recently set up my receiver with a PS3, a BD player and HD satellite tv. Sat tv works fine and without a problem although the picture sometimes goes to black for like half a second. Problem is, I connected the PS3 to the GAME HDMI input and the BD player to the HDMI 1 input. I get audio for both of them, but no VIDEO output. Sat TV works fine but these other devices don't. I checked the setting and referred to the user manual but no luck. Any ideas or help PLEAsE!

Hi esteban0,
I am going to ask you to run through our HDMI checklist to try and troubleshoot the situation you are having. Here is our blog post on the subject: http://onkyousacustomersupportblog.wordpress.com/2011/09/13/the-hdmi-checklist/ Step number 3 on the checklist is a reset, if you decide to perform it pleasse read this blog post first, it will also tell you how to do it: http://onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/
Thank you for contacting Product Support via our forum!

Thank you for your answer. I went through the checklist and did a rset but still no luck. I can hear the audio no problem but I have no Video signal. What else can I do?

Hi
Unfortunately, it sounds as if the unit needs to go in for service since none of those steps helped to correct the issue. There are two ways you can go about this.
1. You can contact a service center directly. Here is our blog post on how to do so: http://onkyousacustomersupportblog.wordpress.com/2011/09/13/locating-an-authorized-service-center-or-dealer/
2. You can contact our parts and service department for assistance in finding a service center, they will also beable to tell you if your unit is still under warranty. (201) 785-2600, option 4. They are here from 9-5 today. Thank you.