Onkyo TX-NR809 shuts off for no reason

Hello,

My onkyo 809 shuts off for no reason after about 2 hour running. It has happened twice. Is something wrong with the receiver?

thanks

Hi LHN,
I am going to ask you to perform a reset on the receiver. Please read our blog post on the subject before doing so, it will give you all the important information as well as how to do it: http://onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/ Thank you.

I just received and installed a new TX-NR809 to upgrade from a perfectly functioning TX-NR708. When doing the initial setup the TX-NR809 gave a loud POP and immediately shut down! When I turned it back on to continue, the left front channel was low in volume and there was no center channel. The right front, right and left side and subwoofer were OK. But, after about two minutes the TX-NR809 popped again and shut down. Thinking I had a speaker wiring problem I disconnected the left and center speakers. But the TX-NR809 refused to stay on more than a couple of minutes. Then I called Onyko Tech Support in NJ and went over the problem with them. The representative thought it has an internal problem and suggested I contact the Dealer I bought it from to get a replacement. The dealer agreed to do that and emailed me a FedEx lable to ship the bad one back. In the meantime a replacement TX-NR809 is on its way to me. Stay tuned for later information!

Hi w6fxj,
We are sorry you had a problem with your new TX-NR809, but we are glad you were able to return it for a new one. We hope you enjoy it when you recieve it. Thank you for choosing Onkyo.