txnr-818 compressed sound during action sequences - HELP!

Hi All

I have had the 818 for about a week and am having some difficulty with bluray soundtracks

During action sequences is will sometimes compress the lower to upper midrange, giving the impression that that range has had the volume turned down. I am guessing that it is something to do with the settings and I have to confess that I am a bit confused by the masses of config options. It is more likely to be a speaker or crossover setting, or an HDMI setting that I am missing???

I am running Monitor Audios - Silver RS6 fronts and centre, Silver RFX rears and little Radius cubes for front high.

I am not running another zone.

I have calibrated with Audessy - but also had the problem before i ran it.

I can obviously give all my settings if they are relevant.

If someone could give me an idea of what might be happening I would be grateful as this problem is seriously taking the shine of my new toy!!

Cheers

Alex

Also would like it if Onkyo has any thoughts on my problem??

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours a day: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible. We will need to determine what current settings you have available on the receiver- I would suggest you try to reserve a SKYPE callback reservation (using a Skype enabled device or webcam and microphone, iPad or Android tablet device with Skype, or cellphone with Skype) for an interactive and visual presentation of your current setup so we can further assist you at the following weblink: http://www.onkyousa.com/support_appointment_afaq.cfm?skype=y. This reservation is aavailable Monday -Friday 10am to 4pm EST; we would like to view your setup and work to resolve your issue.

Thank You;

Forum Moderator

Hi, thanks for that - I am actually in Europe - could you give the English speaking helpline number there please? Hopefully they can help...

Alex

As this forum is for Onkyo USA and Canadian customers; I will provide the regional Onkyo Europe contact information to provide troubleshooting and possible resolution to your described issue:


Phone: +49-8142-4208-10

Fax: +49-8142-4208-202

Web Site: http://www.eu.onkyo.com


Best Regards;

Forum Moderator