TX-NR509 HDMI Fail

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TX-NR509 HDMI Fail

Post  dsjaco on Wed Oct 10, 2012 6:26 pm

My TX-NR509 receiver stopped passing HDMI signals out to my TV. It worked fine for 10 months, then suddenly stopped. I have tried the following: (1) new HDMI cables, (2) firmware update to latest firmware, (3) unplugging all HDMI cables and power down for 24 hours and then re-plugging everytihing, and (4) system reset. Nothing has worked. In reviewing this forum, I now see that this is not an uncommon problem with this receiver; i.e., that HDMI-out has a tendency to fail. How do I obtain warranty service on the receiver?

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Re: TX-NR509 HDMI Fail

Post  OnkyoUSA on Wed Oct 10, 2012 7:31 pm

Your product will require warranty service to repair the issue you have currently experiencing. Here is the information on how to obtain warranty service for your product and the nearest service center locations to drop off/send your product for warranty service.

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing. To locate the nearest authorized Onkyo service center; please input your zip code in the SERVICE CENTER LOCATOR field on the following webpage for more information: http://www.us.onkyo.com/locator.cfm?Source=hdrmenu.

Thank You;

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