TX-NR708 Freezing on CBL/SAT screen

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TX-NR708 Freezing on CBL/SAT screen

Post  Stan722 on Sat Sep 29, 2012 10:48 pm

I am an owner of Onkyo Receiver TX-NR708 with Serial number
0933DC40Y1023494 C . I bought the receiver back in December
2010 from Amazon.
The receiver start first to switch itself to zone 2 for no reason.
Next was freezing on CBL/SAT screen and not responding. Now is
completely dead with standby light on and no respond.
I was told on the phone that I can bring the receiver to closes
BestBuy. Which I did. But the guys over there said that they do not
serve these units any more.
I try to contact Onkyo customer service several times via the website
but no reply.
It will be greatly appreciated if you can help me on that issue or to
forward this e-mail to someone who can.
Thank you in advance.

Stan722

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Re: TX-NR708 Freezing on CBL/SAT screen

Post  OnkyoUSA on Tue Oct 02, 2012 8:09 pm

Hello Stan 722;

Your product will require warranty service to repair the issue you have currently experiencing. Here is the information on how to obtain warranty service for your product and the nearest service center locations to drop off/send your product for warranty service.

To obtain warranty service, take or ship your Onkyo product to an Onkyo Authorized Service Center, together with a note describing your complaint and your copy of the dated purchase receipt. Please input your name, address, telephone number, and serial number of the unit. You need to provide, at your expense, shipment of your Onkyo product to an authorized Service Center. Onkyo will pay all return shipping charges for Onkyo products that have been serviced under this warranty.

This Warranty is valid two years from date of purchase and is valid only within the territory of the United States of America. To be covered by this warranty the Onkyo product concerned must have been purchased directly from Onkyo or an Onkyo Authorized Dealer and the person seeking warranty service must reside in one of the states of the United States of America or in the District of Columbia. This warranty extends only to the original purchaser and cannot be transferred to anyone.

Please note, before shipping, you must contact the authorized service center to inform them that you will be sending your unit in for repair. Please also refer to the service center regarding any service inquiries you may have while your unit is out for servicing.

You can forwards all pertinent information to the following email address (onkyoadmin@us.onkyo.com) and we apologize for the misinformation- as BEST BUY is an authorized Onkyo dealer- but is NOT an authorized service center. Please visit our website www.onkyousa.com and in the dealer/ service center locator section to find an Onkyo authorized service center to your Onkyo product serviced for warranty repair.

Best Regards;

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Re: TX-NR708 Freezing on CBL/SAT screen

Post  mostrogt on Tue Oct 16, 2012 4:12 pm

I ran into a similar behaviour on behalf fo the receiver. Got the issue addressed as warranty and problem solved. I think it had to do with one of the main controller boards.

mostrogt

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Re: TX-NR708 Freezing on CBL/SAT screen

Post  OnkyoUSA on Tue Oct 16, 2012 6:16 pm

Correct. Please review the following press release regarding this issue with some of these model receivers: : http://www.onkyousa.com/press_releases.cfm?id=215. If you are still experiencing the same issue(s), Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Sunday 24 hours EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Cordially;

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