TX-NR807 No Audio Issue Reported - What's the turn around time?

What is the turn around time that people are experiencing after emailing Onkyo's Parts and Service the info they need? It's been two weeks and not a single reply. I called them too and confirmed that they got my email. C'mon Onkyo.


-MikeD

Hi MikeD,
Please PM us your email address and we will personally deliver it to parts and service to ensure you get assistance. We are sorry for any inconvenience. Thank you for choosing Onkyo.

OnkyoUSA wrote:Hi MikeD,
Please PM us your email address and we will personally deliver it to parts and service to ensure you get assistance. We are sorry for any inconvenience. Thank you for choosing Onkyo.

Sent you a PM. What's the turn around time that I should expect a response from them? Should I take it to my authorized repair facility?

Hi miked19,

I checked with our parts department and they said that you should have received an email from them already. Please let us know if you did not get it.

I was wondering the same thing (although I just sent my email yesterday).

Hi Snowmaker,

This is done by our parts and service department and normally takes about 5 business days to process; you will be sent an email when the process is complete.

OK, thanks.

Hi Snowmaker,
No problem, please keep us posted.

OnkyoUSA wrote:Hi miked19,

I checked with our parts department and they said that you should have received an email from them already. Please let us know if you did not get it.

Nope, didn't get an email from them at all. I've been waiting for two weeks now and counting.

Hi miked19,
Your information was given to parts and service yesterday by me personally. Unfortunately, they said that they got a return to sender with the email they sent you. Could you please PM me one more time with your email address just to make sure I wrote it down correctly. Also, if you would like you can supply a phone number where they can contact you or you can call them at 201-785-2600 option 4. Thank you for your patience.

OnkyoUSA wrote:Hi Snowmaker,
No problem, please keep us posted.

I just got a call from the service center. They've already got the go-ahead from Onkyo to fix my receiver under warranty. I just have to drop it off Monday. Only tough part is that they say I will probably be without it for 2 weeks.

Hi Snowmaker,
We are glad you heard from the service center and that your unit will be repaired. Have a good weekend