HT-R590 audio and video cutting out

I purchased my onkyo receiver about 5 months ago, and am having some issues with the audio and video occasionally cutting out. It only cuts out while watching blu rays, or playing playstation. I have change the hdmi cables out with new monster cables and the same problem is occuring. I have never had the problem while watching my directv box, and wasn;t sure if there was anything that I could do to fix this issue, or am I just out a receiver? Any one with any solutions to my problem would be greatly appreciated

Hi joev112,

Have you tried a reset of the unit yet? To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings.

I was having a similar problem and this fix helped my problem! Thank you!

Hi silverwrx917,

Glad this resolved your issue. Thank you for choosing Onkyo.