HT-RC180 No Sound--HELP!!
2 posters
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HT-RC180 No Sound--HELP!!
I have a HT-RC180 receiver that I purchased in March 2010. It has been very dependable until today. There was a power outage in my area that lasted for a few hours. When the power was restored, the receiver lost audio and network connection. All my components are connected via HDMI. I have checked to make sure the HDMI connections were not reset and everything was set as it was previously to the power outage. Video displays and switches fine but there is not any audio present. On the front display, the speaker setup icons do not appear. I have pulled the power cord for a couple hours and plugged it back in without success.
Any suggestions? Does it need to repaired? If it does need to be repaired, is there any special circumstances that this could be repaired "under warranty" as this problem seems to be very prevalent? What can I do? Do I need to start looking for another receiver?
Thanks.
Any suggestions? Does it need to repaired? If it does need to be repaired, is there any special circumstances that this could be repaired "under warranty" as this problem seems to be very prevalent? What can I do? Do I need to start looking for another receiver?
Thanks.
grafixfreak- Posts : 2
Join date : 2012-07-25
Re: HT-RC180 No Sound--HELP!!
Hi grafixfreak,
Please contact our parts and service department via email or phone and provide the following information to them:
Keep in mind that it may take up to 7 to 10 business days for an email response. Parts and service phone number is 201-785-2600 option #4
Thank you,
Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com
Thank you,
Forum Moderator.
Please contact our parts and service department via email or phone and provide the following information to them:
Keep in mind that it may take up to 7 to 10 business days for an email response. Parts and service phone number is 201-785-2600 option #4
Thank you,
Name, address, phone number
Email address (If you have one)
Brief description of the problem
serial number of the unit
along with proof of purchase
faxed to us at 201-934-7823
Or email them at:
parts@us.onkyo.com
Thank you,
Forum Moderator.
Re: HT-RC180 No Sound--HELP!!
Thanks.
I'll gather the necessary information and send it along.
I'll gather the necessary information and send it along.
grafixfreak- Posts : 2
Join date : 2012-07-25
Re: HT-RC180 No Sound--HELP!!
Hi grafixfreak,
That would be great. Keep in mind that if you are from another country we will not be able to assist you as this is for US and Canada customers only. If you are in another country please contact the appropriate countries rep for assistance.
Thank you,
Forum Moderator.
That would be great. Keep in mind that if you are from another country we will not be able to assist you as this is for US and Canada customers only. If you are in another country please contact the appropriate countries rep for assistance.
Thank you,
Forum Moderator.
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