Posts from our other Websites (for futrue reference)

A customer recently posted this question on our wordpress blog:

"Having a problem with my TX-SR602 Receiver. When I try to adjust volume on Zone 2 it dosen’t seem to work. Dialog box indicates max vol but I don’t know how to change/decrease. I press Zone 2 on the Receiver then level button, dialog box shows max and though I try to change with setup or arrows nothing changes. When I use control volume it lowers it but is lowering sound in TV room(dosen’t affect Zone 2). Can you provide instructions on how to fix this problem?"

We wanted to share the answer here for future reference:

"Have you tried a factory reset? This is very simple to do, but please keep in mind: THIS RESET WILL CAUSE YOU TO LOOSE ALL YOUR AUDIO AND VIDEO ASSIGNMENTS ON THE RECEIVER; ALSO YOUR SPEAKER CONFIGURATION, SPEAKER DISTANCE , ALL LEVEL CALLIBRATION SETTINGS AND AUDYSSEY SETTINGS. YOU WILL LOOSE ANY PROGRAMED RADIO STATIONS IN THE MEMORY. A reset can be achieved by holding down the video 1 button and then pressing the standby button."


http://onkyousacustomersupportblog.wordpress.com/

Another Question from our Blog site:

"TX-NR709 just stopped receiving remote commands today, however, I’m not experiencing the auto changing of the listening modes (yet)."

Answer for future reference:

"We recommend that you give us a call at product support so we can learn more about the issue you are having. You may need to send it into one of our Authorized Service Centers. To reach us here please call: 1-800-229-1687. Our hours are M-F 9am-8pm | Sat-Sun 10am-8pm ET. Thank you!"



http://onkyousacustomersupportblog.wordpress.com/

A question posted on our blog:

"I have the sytem number HT-R538
When playing my music from my pc to the system via a HD cable, sometimes it will play through all speakers and sometimes only 2 plus the sub. What button/s or software do I need to have / do to have all speakers working all the time. Nothing has changed on my pc."

Here is the answer for future reference:

"The model HT-R538 is one of our European Models. Here is some information on the support department you should contact:
Address:
Liegnizerstrasse 6, 82194 Groebenzell, Germany
Phone:
+49-8142-4401-0
Fax:
+49-8142-4401-555
Web Site:
http://www.eu.onkyo.com "

http://onkyousacustomersupportblog.wordpress.com/

Here is a question that was asked on our wordpress blog: "I have tx-8511, just as I can connect iPod or cell to my cars audio jack to amplify my music,can I do same through my recover, I tried this with my iPad and no sound resulted"

Here is the answer: "Do you have a 3.5mm to analog adapter? You can set the 8511 to output in analog and you should be able to play your music."