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Update from Roku on Roku - Onkyo issue

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Post  david0406 Wed Dec 12, 2012 7:07 pm

Just a short update folks:

Roku has identified a black level issue that doesn't involve Onkyo (it happens regardless of whether or not a Roku 2 unit is plugged into an Onkyo or directly into the television), and we'll be continuing our investigation into that.

The pink screen issue, which doesn't appear to be related directly to the black level issue, is still under investigation, and we're working with Onkyo on it.

As soon as we have more information on both issues, I'll update this thread. Thanks for your patience.

C. Shawn Smith

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Post  d6500k Wed Dec 12, 2012 8:18 pm

Thanks Shawn!

I really knew we were not just "seeing things" as the old saying goes.

Appreciate your feedback here.

Doug k

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Post  d6500k Wed Dec 12, 2012 8:20 pm

Actually, thanks to Dave for forwarding Shawn's post from the Roku site.

Doug k

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Post  OnkyoUSA Thu Dec 13, 2012 11:31 am

I want to verify that we are in communication with Roku regarding the issues and will update the forum when a resolution has been developed.

Cordially;

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Post  david0406 Thu Dec 13, 2012 12:23 pm

OnkyoUSA wrote:I want to verify that we are in communication with Roku regarding the issues and will update the forum when a resolution has been developed.

Cordially;

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Thank you Onkyo cheers

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Post  OnkyoUSA Sat Dec 15, 2012 4:23 pm

PLEASE NOTE: THIS FORUM SITE WILL BE DEACTIVATED AND WILL PREVENT YOU FROM POSTING MESSAGES. WE ADVISE YOU TO REGISTER ONTO OUR NEW FORUM SITE: http://forums.onkyousa.com/ WITH YOUR EMAIL, MODEL AND SERIAL NUMBER OF YOUR RECEIVER. AS WE WILL NO LONGER REVIEW THIS FORUM EFFECTIVE TODAY.

Cordially;

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