TX-NR818 Audio drop on HDMI->DVR

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TX-NR818 Audio drop on HDMI->DVR

Post  bradsk88 on Sat Jun 30, 2012 10:04 pm

When I seek around (jump forward 30 seconds or backward 7 seconds, built in to the DVR), the audio drops out for almost 3 seconds. The video continues playing just fine.

This problem was not present in my old receiver, so I don't think it's the DVR. I've heard that some HDMI receivers have this problem because when audio drops off (during seek) it "goes to sleep" and when the sound comes back it has to start and validate a new HDMI handshake before it will play sound. I hope there is a way around this.

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  OnkyoUSA on Mon Jul 02, 2012 10:29 am

Hi bradsk88,

Does this happen on other devices you have connected to the receiver connected with HDMI and if so do you get the same lag?

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  bradsk88 on Mon Jul 02, 2012 1:11 pm

It seems to be only the STB/DVR (Motorola VIP2262). I can stop and resume media on other devices without issue. So now I'm wondering if it actually is the STB. It just occurred to me that though I had it connected previously with HDMI, I was using toslink for audio to my previous receiver.

I guess what I'm wondering is if there is some way to keep the HDMI handshake alive longer with some setting on the receiver.

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  OnkyoUSA on Mon Jul 02, 2012 1:21 pm

Hi bradsk88,

Unfortunately there is not a way to keep this signal alive for any longer as it is all done on the component level of both the receiver and STB. Have you checked with Motorola on this yet?

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  bradsk88 on Mon Jul 02, 2012 1:22 pm

That will be my next action, thanks anyway.

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  OnkyoUSA on Mon Jul 02, 2012 1:47 pm

Hi bradsk88,

Please let me know how it turns out.

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  marcogiudice79 on Sat Aug 25, 2012 4:08 pm

I'm starting to have this problem also only from my Comcast Cisco RNG 200N DVR connect from hdmi and noticed it's getting worse. and I'm starting to get worried, cuz I just pasted my 30 days to return it.. Can you please help me if you or ONKYO figured something out

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  marcogiudice79 on Sun Sep 09, 2012 7:31 pm

why isn't ONKYO answering us back.? wtf is the issue here. is tech support going to answer us/ me back here?

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Re: TX-NR818 Audio drop on HDMI->DVR

Post  OnkyoUSA on Wed Sep 19, 2012 3:06 pm

This is an issue previously addressed with AT & T U-verse STBs and also with Comcast STBs (Motorola and Cisco RNG modules). I have included some weblinks of forum responses from COMCAST regarding this issue (http://forums.comcast.com/t5/XfinityTV-and-Equipment/Audio-Drop-Out-Help/td-p/1362851) and (http://forums.comcast.com/t5/XfinityTV-and-Equipment/Audio-dropout/td-p/1312433). You will need to refer to your CBL/SAT provider to confirm that their STB are properly updated with the latest firmware version on their set top box and confirm it can properly output Dolby Digital audio in more than Dolby Digital 2.0.

If you have any more questions or concerns , Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am- 8pm/ Saturdays and Sundays 10am- 4pm EST). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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