***>> 2012 Models Firmware Update (Revision)<<***

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Installed update / still no signal problem

Post  mgause on Thu Jun 14, 2012 3:01 pm

I installed the new update last week. However, I am still having issues occasionally when turning on the receiver and getting a "no signal" screen on my tv. Uplugging the power to the receiver seems to reset it and things work correctly again. ONE NOTE.....the update took less than 10 minutes, then stopped and I could only proceed by turning off the power button and restarting again. I show the new version of firmware, but I am wondering if it completed. I can't seem to force it to try to reinstall it.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Thu Jun 14, 2012 3:22 pm

Hi mgause,

We are currently working to determine why some customers are still experiencing issues and hope to have an answer soon.

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THANKS ONKYO

Post  mgause on Thu Jun 14, 2012 3:39 pm

Thank you for your quick reply. It is refreshing to have a quick response to a question. I know fixes are not instant but I appreciate the effort ONKYO is putting into resolving this. I will be waiting for a solution.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Thu Jun 14, 2012 4:21 pm

Hi mgause,

You are welcome. As soon as I know I will post it.

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Same problem with two of the 515 models, and one 616 model

Post  Milinko12 on Thu Jun 14, 2012 4:32 pm

Same issue here. After updating to the latest firmware (6-8-12) on all 3 receivers, I am still having the power on issue and HDMI problems. If you turn the network standby on in the menu, it solves the power on issues, but then there are multiple HDMI issues. Mostly the audio works with no video, but the other way around is also happening. This is clearly a well-known problem, and I am looking like a complete idiot to my customers.....not to mention they are holding final payment until this gets resolved. I only have 4 days before my 30 day return policy is up with my vendor (AVAD), so please let us know if this will be addressed soon. I have been an Onkyo/Integra custom dealer for years, but if this continues, I'm sorry to say the relationship will be over. Why wouldn't you test before they left the factory?? Very mind-boggling and now the Dealers and end-users are paying the price. Terrible.....SMH No

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Thu Jun 14, 2012 5:27 pm

Hi forum users,

We are currently working to determine why some customers are still experiencing issues and hope to have an answer soon.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Fri Jun 15, 2012 11:29 am

Hi forum users,

Update: The firmware posted on 6/8 addressed an issue with the internal memory of the system. We are continuing to diligently investigate other issues which have been brought to our attention and will provide updates to address them as quickly as possible.
The firmware posted on the network on Tuesday, June 5th was actually the final test update of what was released on Friday, June 8th. The only difference between it and the one released on June 8th is the version number.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  sranger3 on Fri Jun 15, 2012 12:21 pm

So that should explain why those of us who updated via the net on Tuesday, now can't update via the net or usb with the Friday version. They were the same firmware. Correct?

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Fri Jun 15, 2012 12:25 pm

Hi sranger3,

You are correct.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  Guindalf on Fri Jun 15, 2012 1:05 pm

So, what do we get today? Another failure?

More ignore from Onkyo?

Remember, Onkyo, I asked for the contact info for your CEO? Is it too much to expect a reply?

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  Boge on Fri Jun 15, 2012 1:21 pm

Hi. I'm new to Onkyo and currently have a 616 purchased 2 weeks ago. I've been waiting for a final fix on the firmware and hope this one might be it.

I would like to update via USB and have downloaded the zip file ONKAVR000D_00EAEA00EAEAEA_112 but I'm a bit confused as to which files to actually copy to my USB flash drive?

After extracting the zip to a new folder I have 3 files : ONKAVR000D_00EAEA00EAEAEA.of1 , ONKAVR000D_00EAEA00EAEAEA.of2, ONKAVR000D_00EAEA00EAEAEA.of3.

BUT. I also have a folder called AVR00D_Release and this also includes the 3 files already mentioned.

So which files do I actually copy to the USB flash drive? All of them? Including the folder? Just the folder?

Sorry if I'm being dumb but I would like to know exactly before I flash the firmware.

Thanks

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Fri Jun 15, 2012 2:45 pm

Hi forum users,

The product that you are using may have unexpected issue which will be addressed by this F/W update available on 6/15/12.
Please check your FW version below and proceed for the FW update.
To check FW version, press the home button on the remote control. Highlight “F/W Update” or Firmware Update icon and press enter. FW version will be displayed on the front panel and TV.

Versions
TX-NR515/HT-RC460/HT-R791/TX-NR616/HT-RC470
1030-3103-0100
1030-4103-0100
1040-5104-0200
1060-5104-0200
1070-5105-0200

TX-NR414/HT-R758/HT-RC440
1020-1000-0000
1030-1000-0000
1050-3000-0000
1060-4000-0000

TX-NR717/TX-NR818
1020-1100-0000-0000
1030-2100-0000-0000
1040-2100-0000-0000
1050-3100-0000-0000

The 6/15 /12 update will address the following:

1. Corrects unexpected instance where a portion of the internal memory may stop working during operation.
*See below for further important details
2. Adds UBT-1 Support

*IMPORTANT NOTICE
1) If the current F/W version of your receiver IS listed above, this update will occur in 2 parts.
a. The 1st part of the update will clear the settings and restore the unit to factory default setting. Initial set-up must be performed again including Network setting and Audyssey calibration.
b. Once the network setting are re-established, the 2nd portion of the update will occur which will add support for the UBT-1. Settings WILL NOT be cleared as a result of this 2nd portion.
c. It is recommended to proceed with these FW update via USB

2) If the current F/W version of your receiver IS NOT listed above, only the UBT-1 support update will be processed. Settings WILL NOT be cleared as a result of this portion.

Once these updates are completed, the receivers F/W version will be
X-NR414/HT-R758/HT-RC440: 1110-7001-0000
TX-NR515/HT-RC460/HT-R791/TX-NR616/HT-RC470: 1110-810*-0300
TX-NR717/TX-NR818: 1080-6100-0100-0000

* : This digit depends on the version number of your receiver.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  Boge on Sat Jun 16, 2012 4:20 am

Ah well. I guess no reply to my question means that nobody knows the answer.

Reading the other topics here it seems that this firmware still does not fix the issues with HDMI out and Remote on off anyway so it looks it could be a hardware issue.

This was my first experience of an Onkyo product and it will now be my last. I will be returning the unit on monday and changing it for something that actually works.

I should have stuck with Yamaha (I've been using them for over 20 years)

Goodbye.


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Back from the Brink!

Post  Jagdad on Sun Jun 17, 2012 5:41 pm

As I stated previously in this thread, I had four 616's installed when the problems started. One 616 never had the problem of no HDMI video. I installed two more and both had the issue. One I replaced with a new 616 and the new one also had the problem. The last one showed the problem but the customer allowed the unit to stay based the promised firmware updates and my personal assurance I would make it good no matter when. I actually have a Denon 2313 in my office as a replacement for it. When the latest upgrade came out last Friday, the customer allowed me to come back one more time to install the latest. When it worked while I was there, I immediately went to customer number two and updated his also.
This morning, I called each to wish them Happy Father's Day just so I could ask if the problem was still on their unit. Both said NO!!!!
I like Onkyo and I think this situation is a nightmare for them. Contrary to what most say on this forumn, I think they are working hard on this and in my case, have solved my problems. On top of that, the value of these units and the feature set they present make them hard to beat. I will continue to be a customer but the system I install next week will include a TX-NR 809!!!, not an 818 until I'm sure all the problems are fixed

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HDMI pass thru still not working with new firmware

Post  Cebs on Mon Jun 18, 2012 9:57 am

Dear Onkyo,

I´ve updated the firmware for this last version, it took about 45min to complete. The HDMI pass thru still not working like it suposed to be.
I´ve checked the cables and everything else regarding it, they are pretty good.
HDMI pass thru only works if I don´t change the sattelite receiver channel, if I change it, the signal is lost, so I have to turn on the receiver. After the restablish signal I can turn off the receiver to use pass thru.

I hope you address it shortly in next firmware revision.

Still waiting.

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No HDMI out until I unplug the power and power back up

Post  jaypugh on Wed Jun 20, 2012 11:36 pm

I have my 616 updated to the latest yet today I found I had no picture out the HDMI. This part of it worked fine the first few days. The one thing that has been changed is the network settings were changed to make it so I could use my Android to power on the receiver when the receiver is turned off. I don't know if this is coincidence or actually part of the cause but the next morning I had nothing. The only way I got a picture was to unplug the power and plug it back in. I'm going to check on returning this to Best Buy unless I see a fix soon. I'm worried I will get out of my 30 days and be stuck with these issues. I've never seen such issues from a receiver. Sad

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Firmware EPIC FAIL

Post  Jonginear on Fri Jun 22, 2012 12:07 pm

Hi Onkyo
Looks like multiple users have posted that the latest attempt at resolving the HDMI video out failure through firmware updates has not resolved the issue.
Any idea if yet another firmware update is in the works or have you decided to give up on this problem and start working on some additional features that we don't need?
I would suggest that every software engineer in your employ be assigned to resolving this issue and get it fixed as soon as possible.
Do you really expect your customers to be patient guinnea pigs for much longer?
I can't imagine how many "B" stock units are going to be flooding the market at the end of this years product cycle.............

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  OnkyoUSA on Fri Jun 22, 2012 1:19 pm

Hi forum users,

We are currently working to resolve the issue with the latest firmware updates and hope to have a resolution soon.

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no hdmi output from composite or component sources.

Post  smashpwnage on Sat Jun 23, 2012 9:24 pm

I have my nintendo hooked up to the 515 in the "game" composite input. I cannot get the receiver to output any picture over hdmi to my tv. I will get sound, and when I run the video cable directly to my set, I get picture. So I know its the 515.

I also tested this with my xbox 360 using the component input. Again, it will not output video over hdmi.

I've owned the 605 and used the 609, and am familiar with the setup menus. Had both those units outputing over hdmi fine.

I've updated the the latest firmware and the problem persists. This is the second 515 I've had with the issue. I returned the first one because I thought it was faulty, but apparently that was not an isolated case. I'm sure this is a problem across all 515's. Can any other owners verify? Owners of Higher models? 616 and up have this problem?

I loved my 605, but the 609 and now this 515 is making me doubt if I will continue purchasing onkyo products in the future.

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Remote Power on and Component Video HDMI Out

Post  frustrated33 on Sun Jun 24, 2012 11:02 am

I have a TX-NR515 that has the latest firmware and I also get no HDMI out from component video going into the receiver. I am also unable to power on the device with the remote control however I am able to power off the device. How can a product be released with such a fundamental issue such as powering on and off the device? The last firmware update took 45 minutes and wiped out all of my initial setup that I spent over an hour performing. There is obviously a systemic problem with these receivers, what is it that Onkyo is going to do for all of us before we take class action against this company? How long do we all wait before taking action? Is there a timeline for fixing these issues?

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Latest frmware fix seems to be working for 616

Post  mgause on Sun Jun 24, 2012 3:41 pm

Installed the lastest firmware update on 616 last week. So far all issues have been resolved. Previous problem with no hdmi output to tv has not happened again. I have continually switched back and forth to different sources and all have worked. I have not seen any of the other problems that previous posters have mentioned. Hopefully, this has fixed the problem. (at least for me) Thanks Onkyo for working through this problem.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  jaypugh on Mon Jun 25, 2012 8:53 am

I'm on the latest version and once again I had to unplug the 616 to get a signal out over HDMI yesterday. Sad

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  megabyzus on Mon Jun 25, 2012 1:55 pm

mgause wrote:Installed the lastest firmware update on 616 last week. So far all issues have been resolved. Previous problem with no hdmi output to tv has not happened again. I have continually switched back and forth to different sources and all have worked. I have not seen any of the other problems that previous posters have mentioned. Hopefully, this has fixed the problem. (at least for me) Thanks Onkyo for working through this problem.

mgause, do you have Network standby on (for remote cellphone app access)? Can you confirm your HDMI still works with this enabled? It isn't clear the problems indeed have been fixed unless everyone has the same settings. Thanks for the info.

Thanks!

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HDMI output issue TX-NR515

Post  CLK on Mon Jun 25, 2012 5:36 pm

I have 3 of these sold and installed that are having this problem even after firmware revision 1110-8103-0300. The first time it happened tech support told us to RMA a replacement from our distributor because there was certainly an internal problem... Now with the hope of another firmware coming out we are doing hard resets and running initial setups to make keep my clients going. I would say that in most cases I dont mind helping to resolve problems even if it means taking a loss for the greater good but how much does Onkyo value the custom integration channel when we find ourselves empty handed after "warranty issues" bleed our time again and again. Building brand loyalty is something of the past for most companies in this segment and yet here we are the selling your products every day, doing the hand holding with our clients on issues like this and saving your brand from sheer destruction in the eyes of your/our customers. I signed up to sell your products, not to be a beta-tester.


*** Network standby is enabled at all locations we have. iGadget users


Last edited by CLK on Mon Jun 25, 2012 6:06 pm; edited 1 time in total (Reason for editing : update)

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

Post  jaypugh on Mon Jun 25, 2012 5:50 pm

mamdali wrote:
mgause wrote:Installed the lastest firmware update on 616 last week. So far all issues have been resolved. Previous problem with no hdmi output to tv has not happened again. I have continually switched back and forth to different sources and all have worked. I have not seen any of the other problems that previous posters have mentioned. Hopefully, this has fixed the problem. (at least for me) Thanks Onkyo for working through this problem.

mgause, do you have Network standby on (for remote cellphone app access)? Can you confirm your HDMI still works with this enabled? It isn't clear the problems indeed have been fixed unless everyone has the same settings. Thanks for the info.

Thanks!
I would like to know this as well if you get a chance.

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Re: ***>> 2012 Models Firmware Update (Revision)<<***

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