TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

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TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  ofacetx on Wed May 16, 2012 8:02 pm

When I connect my STB (ATT U-Verse) and have channel advirtising Dolby Digital 2.0, no matter what upconversion, downconvertion or direct, I hear choppy audio. This only happens with Dolby Digital 2.0 sources, 5.1 sounds fine. I have tried multiple HDMI cables and I know the STB is okay because the audio comes through fine on my older Onkyo Receiver. I googled this and it looks like a few users are having this problem, but haven't figured out the solution. I guess I could try optical for audio, but I'd rather use HDMI only.

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Thu May 17, 2012 2:39 pm

Hi ofacetx,

Our engineers are currently looking into this.
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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  ofacetx on Wed May 30, 2012 9:53 pm

It has been a couple weeks and the audio is unbearable on DD 2.0 channels. Is their a firmware update that fixes this?

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Fri Jun 01, 2012 3:10 pm

Hi ofacetx,

Unfortunately I have not heard back from our engineering department on this problem but I will resend again.
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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  enforcerviper on Fri Sep 28, 2012 10:03 pm

I am experiencing the exact same problem using a TX-NR818. I have multiple audio Onkyo receivers to test with in different rooms. My TX-NR809, TX-NR708 and TX-NR1008 do not have this issue. All from the same dolby 2.0 source.

You can email me at steedf <at> gmail.com if you need to get in touch with me. I'm about ready to return my TX-NR818 to Bestbuy.

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Tue Oct 02, 2012 8:23 pm

I will contact you via email, as you suggested, but also want to inquire what source device are you using that is exhibitng this issue? Are you using a Cable set-top box and what cable provider/ cable box manufacturer and model number? We will need further information to further assist you.

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This is unbearable!

Post  keith1958 on Tue Oct 23, 2012 5:37 pm

Just took delivery of my 616 today (Oct 23rd) and the audio is totally choppy. Updated firmware but guess you guys haven't address. I need an answer or this thing is going back to amazon. Edit AT&T uverse TV

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Tue Oct 23, 2012 6:36 pm

Have you tried other source devices that output also in DOLBY Digital 2.0 and noticed the same issue(s)? We haven't been able to replicate this issue currently; but would appreciate any and all information to further develop a resolution to this issue.

Thank You;

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  keith1958 on Tue Oct 23, 2012 7:20 pm

I have not. Uverse is out primary system. Everything works fine with an iPod but that's different I guess. I called onkyo support and was told the 10/8 firmware was a fix. Spent quite a but of time doing this and it's loading now. Is this not a fix? If so, expect a DOA return from amazon tomorrow. To anyone else reading this with the issue - have you found a fix or better product?

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Wed Oct 24, 2012 2:00 pm

Have you reviewed the following from AT&T regarding this issue: http://forums.att.com/t5/Features-and-How-To/5-1-audio-dropout/m-p/2779169/highlight/true#M68534. This is an issue AT&T is still addressing with their set top box.

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Last edited by OnkyoUSA on Wed Oct 24, 2012 3:05 pm; edited 1 time in total
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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  keith1958 on Wed Oct 24, 2012 2:55 pm

That's certainly one interpretation of that thread. You might note, however, that every receiver in question is an Onkyo device and OPs report similar issues on other modalities. I was replacing a 5 year old Denon that never once dropped audio or had and HDMI video issue. I trust the content coming off the PVR box. Sorry to say your unit went back for a refund and a Yamaha is on the way. More money but why play Onkyo said and ATT said with my valuable free time when your competitors aren't having the issues.

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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

Post  OnkyoUSA on Wed Oct 24, 2012 3:05 pm

Did you research further in the threads of the AT& T forums? This issue is not only noticed by Onkyo receivers: http://forums.att.com/t5/Features-and-How-To/5-1-audio-dropout/m-p/2779169/highlight/true#M68534.
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Re: TX-NR616 Choppy Audio using HDMI with Dolby Digital 2.0 only!

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