TX-NR515 - Monitor out issues (no picture)

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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Tue Jun 05, 2012 5:04 pm

Hi cpmmk1,

You are welcome.
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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Tue Jun 05, 2012 6:15 pm

Hi forum users,

We have discovered that the following receivers may have a firmware problem causing intermittent operational issues.
TX-NR414, HT-R758(HT-S6500)
TX-NR515, HT-RC460, HT-R791(HT-S7500), TX-NR616, HT-RC470
TX-NR717
TX-NR818
To resolve these potential issues please update your firmware to the latest version. This firmware version corrects the unexpected instances where a portion of the internal memory may stop working.
If your receiver is connected to your home network you will see the firmware update information on your TV monitor today (6/5/2012).
You may also download the firmware update from the Onkyo website via USB and update your receiver. The update via USB will be available on our website by the end of the week.
Caution
With this firmware update your receiver will be reset to factory settings. Please make a note of your settings and passwords before proceeding with this update process.
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Re: TX-NR515 - Monitor out issues (no picture)

Post  911jason on Tue Jun 05, 2012 6:52 pm

Why isn't the TX-NR609 included in that firmware update?

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Does this update work... anybody?

Post  dsteele1 on Tue Jun 05, 2012 7:17 pm

I have a 515 on its way... due in Thursday. Hope this version of the update works.... Rolling Eyes

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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Wed Jun 06, 2012 11:26 am

Hi forum users,

We have pulled the recent 2012 firmware update to make further revisions to it based on customer feedback. We expect to re-release it very soon. We apologize for the inconvenience.
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Re: TX-NR515 - Monitor out issues (no picture)

Post  911jason on Wed Jun 06, 2012 11:32 am

Can you please have them include the fix in a firmware update for the TX-NR609? Same exact symptoms as others here have posted about, just a little less often.

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Darn...

Post  cpmmk1 on Thu Jun 07, 2012 4:36 pm

Cannot believe it... So when I powered up on 6/5 updated the firmware... Yay! Today - on for about 2 hours and sure enough - output died along the way. Not sure when, but the tried and true method of unplugging and replugging did the trick. Come on sirs!!!! Please fix!!!!!! Let me know asap!!!!

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even better....

Post  cpmmk1 on Thu Jun 07, 2012 4:57 pm

Unplugged - plugged in to reset... (I have a 515) left the room... Daughter went to watch TV and reverted right back to output not working. This was after about 15 minutes. Holy Cow - not good.

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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Thu Jun 07, 2012 5:50 pm

Hi Forum users,

We have discovered that the following receivers may have a firmware problem causing intermittent operational issues.
TX-NR414,TX-NR515, TX-NR717, TX-NR818
To resolve these potential issues please update your firmware to the latest version. This firmware version corrects the unexpected instances where a portion of the internal memory may stop working.
If your receiver is connected to your home network you will see the firmware update information on your TV tomorrow (6/8/2012).
You may also download the firmware update from the Onkyo website via USB. The update via USB will also be available on our website tomorrow (6/8/12).
CAUTION
WITH THIS FIRMWARE UPDATE YOUR RECEIVER WILL BE RESET TO FACTORY SETTINGS. PLEASE MAKE NOTE OF YOUR SETTINGS AND PASSWORDS BEFORE PROCEEDING WITH THIS UPDATE.


Last edited by OnkyoUSA on Thu Jun 14, 2012 5:45 pm; edited 1 time in total
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Just to be clear...

Post  cpmmk1 on Fri Jun 08, 2012 6:33 am

I completed the firmware updates for my 515 on Tuesday that were supposed to address the video out dropping, which I have since posted did not. In subsequent posts I have read that there are updates coming and now another on Thursday? Am I to take this as ADDITIONAL updates to the 6/5 ones?

So you have another update released Thursday (6/Cool that will address this problem? If this is the case I will deal with this later today. I really hope that this solves this problem.

Please let me know,
Thanks.


Last edited by cpmmk1 on Fri Jun 08, 2012 6:35 am; edited 1 time in total (Reason for editing : Wrong Info)

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Hi Guys!!!

Post  cpmmk1 on Fri Jun 08, 2012 5:21 pm

I'm sorry Onkyo people - I powered up and no update was waiting.... OK, any info holla...

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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Fri Jun 08, 2012 5:31 pm

Hi cpmmk1,

Can you tried to download the USB version and install it?
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I will try

Post  cpmmk1 on Fri Jun 08, 2012 5:49 pm

What's the number just so I know what I am looking at... Probably over the weekend...

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Re: TX-NR515 - Monitor out issues (no picture)

Post  OnkyoUSA on Fri Jun 08, 2012 6:28 pm

Hi cpmmk1,

The firmware version should be the following:

1100-6103-0100

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Re: TX-NR515 - Monitor out issues (no picture)

Post  Guindalf on Fri Jun 08, 2012 7:00 pm

Well Onkyo, I guess you let me down again.

No upgrade available and I even downloaded it onto a flash drive and I don't get any option to install.

Oh well, receiver shopping again. You had your chance.


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Re: TX-NR515 - Monitor out issues (no picture)

Post  rvath on Sat Jun 09, 2012 8:50 am

So did the 6/8 update work for anyone? I have the issue on a TX-NR515 but cannot update until Monday.

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Re: TX-NR515 - Monitor out issues (no picture)

Post  Sanxion72 on Sat Jun 09, 2012 11:30 am

Hello everyone, Last night I upgraded firmware on my TX RN 515 Now the firmware version is 1100-6103-0100. Unfortunately the problem still occurs Sad . this update has not solved the problem! No video for HDMI main! Please do something!

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Can't even try it

Post  tedgocal on Sat Jun 09, 2012 12:55 pm

It's 6/9. My NR515 still doesn't show a new firmware available.

I tried downloading it and using a flash drive, but nothing happens when I plug it in. Frustrated.

- Ted Gocal

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Monitor Out Problem Still Exists

Post  txuser on Sat Jun 09, 2012 10:31 pm

I completed the 6/8 firmware update however the monitor out problem appeared again on 6/9. Unplugging the unit and plugging it back in fixed the issue. Appears the firmware update has not resolved the issue. I would love to return this unit. Try again Onkyo.

Serial # 1066DC5220607490

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We are all in the same boat.

Post  cpmmk1 on Sun Jun 10, 2012 6:27 pm

Hello, Onkyo....

OK, so I tried to install the update via USB because its not available online. The Unit will not install anything when I have the unzipped folders on the flash drive.

I hope that you will put it online, but based on the above posts it is not helping anyway.

Check this out - If I am listening to pandora for instance, I shut off the TV because I dont need to see the menu screen and I dont need to waste electric for the TV once I have the music playing. I might be wrong, but I believe that if I left the TV on, that floating dot screen saver stays on and the HDMI "out" doesn't drop. If, however, I shut off the TV, that seems to be at least one cause for the HDMI "out" to disconnect and the only cure in unplug and plug in. Not sure if this is every time, but Ive been trying to pay attention. meanwhile, like the above posters, I had to unplug and plug in again today.

This is a really bad flaw. I'm trying to be patient, but I cant imagine owning this machine that I have to keep digging out the power cord. Please tell me what this is and what plans we should expect. No way should we all have the same problem and no solution.

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Tried the new firmware but it doesn't solve the issue

Post  MusicHK on Mon Jun 11, 2012 1:02 am

Last Friday evening I loaded the new firmware, did a reset and completed (once again) initial setup. Leave it standby over night. The issue came up again next morning. Still require a power reset to get back HDMI video.

So the new firmware doesn't solve the issue, at least not on my TX-NR515.


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Specific Model Numbers..

Post  rvath on Mon Jun 11, 2012 2:01 am

Just to clarify, everyone is having the issue on the TX-NR515, right? Is anyone experiencing this with the 414 or 616 or 717? I do see that Onkyo posted the models subject to the firmware include the other models, but is anyone actually having issues with those models? I have a 414 that is working fine in another setup..

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Problems with TX-NR616

Post  Jagdad on Mon Jun 11, 2012 10:10 am

I have the same problem with the 616. I am an integrator with 4 installed. Three have consistently had the problem.
One unit has NEVER had the problem. That, for me points to a component failure, not a firmware issue. I will begin to replace
the Onkyo's with Denon this week if the latest firmware upgrade fails.

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Question...

Post  cpmmk1 on Mon Jun 11, 2012 10:36 am

Of course, I hope that you guys figure this out. but if for whatever reason this cannot be solved with an update... What are your plans? This is a very popular thread... And we all have the same issue.

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In a word, DENON

Post  Jagdad on Mon Jun 11, 2012 10:47 am

I currently have one customer who will not wait. I have a Denon AVR 2312 in transit to replace his 616 if this update that I installed Saturday doesn't work. Then I will start the process of switching out the other two.
I have one 616 that has been installed for a month that has never had the problem.
That makes me think this is a component issue rather than firmware

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Re: TX-NR515 - Monitor out issues (no picture)

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