TX-NR509 setup question for HDMI through function

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TX-NR509 setup question for HDMI through function

Post  doug12 on Sun Mar 11, 2012 3:01 pm

I am trying to setup my components so i can receive the audio and video signal on my tv, while the tx-nr509 unit is turned off. (for the times i want to watch tv but not play the audio thru the receiver speakers.)

I have 3 components connected to the unit all by HDMI:
1) samsung blueray player connected to the BD/DVD HDMI in.
2) cable sat box connected to the CBL/SAT HDMI in.
3) samsung tv connected to the HDMI out:

all the units play fine while the tx-nr509 is on, video is displayed on the TV and audio plays thru the tx-nr509 speakers. but when the tx-nr509 is turned off the video and audio signals to the tv are lost. (screen goes snowy and no audio on tv).
any suggestions are appreciated, thanks.


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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Mon Mar 12, 2012 10:12 am

Hi doug12,
HDMI Thru can be turned on in the Hardware setup menu. Once there go into the HDMI menu. The follow the steps on page 66 of your owner's manual. If you do not have a manual here is information on how to download one: http://onkyousacustomersupportblog.wordpress.com/2011/09/13/owner%e2%80%99s-manuals/ Thank you for contacting Onkyo via our forum.
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Tue Mar 13, 2012 12:58 am

thank you support Smile , I was able to turn on the hdmi thru. now when the TX-NR509 is in standby both the cbl/sat and bd/dvd video and audio are played thru the HDMI out to the tv when the respective components are selected.

but now have another setup issue. The HDMI thru function is disabled when the BD/DVD component is turned off. after being turned on. For example
when the TX-NR509 unit is in standby, the HDMI indicator light is displayed on the front panel. when i play the component connected to the BD/DVD the video and audio signal is played thru HDMI out to the TV, everything is working fine at this point... but when i turn off the BD/DVD component, the HDMI indicator light goes off on the TX-NR509 display and the HDMI signal is not sent thru to the HDMI out to the TV. At this point the HDMI out connection is not recognized on the TV. The only way to get the signal back thru the HDMI out is to power on the TX-NR509. Is there a setup function that needs to be configured to prevent the HDMI thru from switching off, when the connected component is turned off?

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Tue Mar 13, 2012 4:59 pm

Hi doug12,

Please set the "HDMI THRU" to auto and see if that resolves the issue for you.
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Wed Mar 14, 2012 12:21 am

OnkyoUSA the "HDMI Through" is set to auto, the issue still exists.

any other ideas.

thanks,
doug12

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Wed Mar 14, 2012 5:46 pm

Hi doug12,

Is there any lag time when this happens, such as when you turn the player off how long does it take for the HDMI light to go off on the receiver?
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Fri Mar 16, 2012 11:41 pm

the blue light "HDMI" on the display goes out when the bd/dvd player is turned off. the amber HMDI through light on the right side of the unit stays lit.

when this occurs the HDMI connection to the TV is no longer recognized as a connection. The connection only appears, and is available for use on the TV, after turning on the receiver.

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Mon Mar 19, 2012 12:36 pm

Hi doug12,

Do you know what software version is on the TX-NR509? To find this you would go into the setup => Update.
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Mon Mar 19, 2012 5:57 pm

software version = 1071100000000103.

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Tue Mar 20, 2012 5:01 pm

Hi doug12,

We will have to test this in our lab and hope to have an answer for you soon. Thank you for your patience.
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Wed Apr 04, 2012 1:04 pm

Hi Support, I am just checking in , have you received a response from the lab?


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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Wed Apr 04, 2012 6:08 pm

Hi doug12,

Sorry for the delay, I am still checking in our lab on this. Thank you for your patience.
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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Sun May 13, 2012 1:02 pm

Hi Support, I am just checking in , have you received a response from the lab?

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Be patient --

Post  JNagarya on Tue Jul 17, 2012 12:40 pm

you might get a response within your lifetime.

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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Fri Jul 20, 2012 11:16 am

Onkyo Support,

would appreciate status on the labs investigation of this issue.

please let me know if any additional information is needed or if I can complete any additional test steps on my end.

I am enjoying the unit , would like to resolve this one issue.

thanks
Doug

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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Tue Sep 25, 2012 11:32 pm

Onkyo Support,

would appreciate status on the labs investigation of this issue.

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Thu Sep 27, 2012 4:21 pm

I apologize that you have to wait so long for a response; but I was able to have this functional on our receiver on-site. I used the following configurations:

- Samsung 3D/ ARC ready 47" LED television (HDMI cable from MONITOR OUT of receiver to HDMI 2 [ARC labeled] input on rear of TV)
- Direct TV 3D capable set top box (HDMI cable from DIRECT TV into HDMI 3 [CBL/SAT] input on rear of TX-NR 509)
- Integra DBS 30.3 BD player (HDMI cable from Blu-Ray disc player into HDMI 1 [BD/DVD] input on rear of TX-NR 509)

And was able to get the HDMI THRU function to successfully work on the receiver. I would like to help you further with this issue and resolve it promptly. Please reply back to the following email address: onkyoadmin@us.onkyo.com with all pertinent information and also include your forum username as well.

Thank you;

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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Mon Oct 01, 2012 11:52 pm

Support,
username name=doug12

my configuration / connections are unchanged except,
since the earlier posts i have updated the software it is:
now = 1081110000000103.

connections appear the same as the lab-on-site setup.

on my configuration the HDMI Thru, does not switch back to the cable box connection when the BD-player is turned off:
a description of the issue is:
The HDMI thru function is disabled when the BD/DVD component is turned off. after being turned on. For example
when the TX-NR509 unit is in standby, and i play the component connected to the BD/DVD the video and audio signal is played thru HDMI out to the TV, everything is working fine at this point... but when i turn off the BD/DVD component, the HDMI indicator light goes off on the TX-NR509 display and the HDMI signal is not sent thru to the HDMI out to the TV. At this point the HDMI out connection is not recognized on the TV. (the cable box connection is not recognized by the HDMI connection) The only way to get the signal back thru the HDMI out is to power on the TX-NR509. Is there a setup function that needs to be configured to prevent the HDMI thru from switching off, when the BD/DVD connected component is turned off?


thanks for your continued assistance.

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Re: TX-NR509 setup question for HDMI through function

Post  doug12 on Tue Oct 02, 2012 8:45 pm

Onkyo Support,
after review , I noticed the request was to ".. reply back to the following email address: onkyoadmin@us.onkyo.com with all pertinent information and also include your forum username as well."

I have sent the information to "onkyoadmin@us.onkyo.com" .

thanks again for your continued support.
Doug12

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Re: TX-NR509 setup question for HDMI through function

Post  OnkyoUSA on Thu Oct 04, 2012 5:57 pm

Thank you for your correspondence; we will research this issue and respond back promptly.

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