NR509 Set topbox issue
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NR509 Set topbox issue
casha55 on Thu Feb 09, 2012 5:51 am
Hi
i had an onix set top box connected to my 509 via HDMI and it worked fine, but recently give up so i bought a new Teac mod no.HDB849
The sound works fine but the Video just slowly turns off and on for up to 5 seconds at a time ?
Ive done a Factory Reset , Tried different HDMI Ports , Different HDMI cables But nothing works ? when i go into Onkyo Menu the video turns off for longer and much more faster.
Ive tested the Teac on other TV's and it works fine . and my 3d Blueray player has no vidoe issues at all ?
Please help
i had an onix set top box connected to my 509 via HDMI and it worked fine, but recently give up so i bought a new Teac mod no.HDB849
The sound works fine but the Video just slowly turns off and on for up to 5 seconds at a time ?
Ive done a Factory Reset , Tried different HDMI Ports , Different HDMI cables But nothing works ? when i go into Onkyo Menu the video turns off for longer and much more faster.
Ive tested the Teac on other TV's and it works fine . and my 3d Blueray player has no vidoe issues at all ?
Please help
casha55- Posts: 6
Join date: 2012-02-09 
Re: NR509 Set topbox issue
OnkyoUSA on Thu Feb 09, 2012 9:44 am
Hi casha55,
I have an associate looking into this for you and will get back to you soon, thank you.
I have an associate looking into this for you and will get back to you soon, thank you.
OnkyoUSA- Admin
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Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
OnkyoUSA on Fri Feb 10, 2012 1:45 pm
Hi casha55,
When you say "Slowly turns off and on for up to 5 sec” it sounds like the receiver is attempting to lock in on the signal and this is normally caused by the HDMI cable length. How long is the HDMI cable from the back of the receiver to the TV? If your blue ray player is working fine through the receiver then what I'd like to try is to connect the HDMI cable in where you have the HDB849 going in and see if this works. If it does then I suggest contacting Teac for further instructions on your issue. Thank you.
When you say "Slowly turns off and on for up to 5 sec” it sounds like the receiver is attempting to lock in on the signal and this is normally caused by the HDMI cable length. How long is the HDMI cable from the back of the receiver to the TV? If your blue ray player is working fine through the receiver then what I'd like to try is to connect the HDMI cable in where you have the HDB849 going in and see if this works. If it does then I suggest contacting Teac for further instructions on your issue. Thank you.
OnkyoUSA- Admin
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Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
casha55 on Wed Feb 15, 2012 11:30 pm
This is getting frustrating..
The cable length is 1mtr and the other cable i tried was 1.5 ..
I took the Teac back and Brought an ONIX hoping this would solve the problem but ive just set it up and its doing EXACTLY THE SAME THING..
ive tried everything you reccomended and Nothing !!!
Its is the Reciever no dought.
Please help
The cable length is 1mtr and the other cable i tried was 1.5 ..
I took the Teac back and Brought an ONIX hoping this would solve the problem but ive just set it up and its doing EXACTLY THE SAME THING..
ive tried everything you reccomended and Nothing !!!
Its is the Reciever no dought.
Please help
casha55- Posts: 6
Join date: 2012-02-09 -
Re: NR509 Set topbox issue
OnkyoUSA on Thu Feb 16, 2012 11:50 am
Hi casha55,
What is the model number of your TV that this is all connected too?
What is the model number of your TV that this is all connected too?
OnkyoUSA- Admin
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Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
casha55 on Thu Feb 16, 2012 3:57 pm
Its not connected to a TV it;s connected to a Projector,
EH - TW8000
EPSOM
EH - TW8000
EPSOM
casha55- Posts: 6
Join date: 2012-02-09 -
Re: NR509 Set topbox issue
OnkyoUSA on Thu Feb 16, 2012 4:46 pm
Hi casha55,
Thank you for this information but if you've pretty much done the factory reset of the receiver which is the last resort and it did not resolve the issue and you've made several different changes then I suggest it be further evaluated by a service technician. They can be found on our website at www.onkyousa.com under support.
Thank you for this information but if you've pretty much done the factory reset of the receiver which is the last resort and it did not resolve the issue and you've made several different changes then I suggest it be further evaluated by a service technician. They can be found on our website at www.onkyousa.com under support.
OnkyoUSA- Admin
- Posts: 2035
Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
casha55 on Thu Feb 16, 2012 6:32 pm
I am located in Australia can you recommend a contact thats here or am i reqired to got through that site as it will only allow me to select USA or Canada as my location ?
Please Advise
Please Advise
casha55- Posts: 6
Join date: 2012-02-09 -
Re: NR509 Set topbox issue
OnkyoUSA on Fri Feb 17, 2012 11:13 am
Hi casha55,
You may go to our international website:
http://www.intl.onkyo.com/support/local_support/index.html
You may go to our international website:
http://www.intl.onkyo.com/support/local_support/index.html
OnkyoUSA- Admin
- Posts: 2035
Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
Louie13 on Thu Feb 23, 2012 4:50 am
Was this sorted out in having the same problems with my new nr509
Louie13- Posts: 2
Join date: 2012-02-23 -
Re: NR509 Set topbox issue
OnkyoUSA on Thu Feb 23, 2012 2:24 pm
Hi Louie13,
Do you live in the USA or are you from another country?
Do you live in the USA or are you from another country?
OnkyoUSA- Admin
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Join date: 2011-10-06
Location: New Jersey -
Re: NR509 Set topbox issue
Louie13 on Thu Feb 23, 2012 3:26 pm
I live in Australia also. Been watch tv all bight last bight bypassing my onkyo because I packed it up to send it back everything worked perfect so I think the nr509 has issues. It's 2 days old
Louie13- Posts: 2
Join date: 2012-02-23 -
Re: NR509 Set topbox issue
OnkyoUSA on Thu Feb 23, 2012 3:28 pm
Hi Louie13,
Unfortunately, this forum is for Onkyo USA and only covers the United States and Canada. Please visit our international website:
http://www.intl.onkyo.com/support/local_support/index.html
Thank you for choosing Onkyo.
Unfortunately, this forum is for Onkyo USA and only covers the United States and Canada. Please visit our international website:
http://www.intl.onkyo.com/support/local_support/index.html
Thank you for choosing Onkyo.
OnkyoUSA- Admin
- Posts: 2035
Join date: 2011-10-06
Location: New Jersey -
v
casha55 on Thu Feb 23, 2012 6:14 pm
Hi Louie
ive had nothing but trouble and the lack of reply from onkyo Australia was pathetic , i am on my second receiver and it still doing the same thing. it seems when ever the Epson projector and the Receiver are connected via HDMI they just dont get along and both companies are blaming each other.
Boith work indepentedntly of each other.
If you want to discuss over the phone i will message you my number.
ive had nothing but trouble and the lack of reply from onkyo Australia was pathetic , i am on my second receiver and it still doing the same thing. it seems when ever the Epson projector and the Receiver are connected via HDMI they just dont get along and both companies are blaming each other.
Boith work indepentedntly of each other.
If you want to discuss over the phone i will message you my number.
casha55- Posts: 6
Join date: 2012-02-09 -
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