HT-S5400 video flickering problems

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HT-S5400 video flickering problems

Post  dajonesta on Wed Feb 08, 2012 4:44 pm

Hi I am having a problem with the S5400. the video keeps flickering I tried to reset it, i unplugged it for about a minute, and finally i tried different cables. it only happen with the hdmi connections. any help will be appreciated

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Wed Feb 08, 2012 5:27 pm

Hi dajonesta,

First, how long is your HDMI cable from the receiver to the TV and what is the maximum resolution your TV can handle?
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Re: HT-S5400 video flickering problems

Post  dajonesta on Wed Feb 08, 2012 5:33 pm

its about 6 ft and the max the tv can handle is 1080p

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Wed Feb 08, 2012 5:35 pm

Hi dajonesta,

What input is happening on? Also have you tried the factory reset yet? To do the reset you need to turn the receiver on, then on the front panel of the receiver press and hold the "VCR/DVR" button while doing that press the "STANDBY/ON" button. You will see the word "Clear" in the display screen and the receiver will go into standby mode. PLEASE UNDERSTAND THAT YOU WILL LOSE ALL YOUR AUDIO & VIDEO ASSIGNMENTS ON THE RECEIVER PLUS YOU WILL LOSE ALL YOUR SPEAKER CONFIGURATIONS, SPEAKER DISTANCE AND ALL LEVEL CALIBRATION SETTINGS. YOU WILL ALSO LOSE ANY PROGRAMMED RADIO STATIONS IN MEMORY. Once the receiver goes into standby mode turn it back on and go thru the setup menu for all custom settings.
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Re: HT-S5400 video flickering problems

Post  dajonesta on Wed Feb 08, 2012 5:43 pm

somehow its working again! thanks for the help!

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Wed Feb 08, 2012 5:45 pm

Hi dajonesta,

Glad we could be of assistance and thank you for choosing Onkyo.
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'590 Flickering Problem

Post  schenckb on Sat Apr 21, 2012 2:10 am

dajonesta wrote:somehow its working again! thanks for the help!

I'm having the same problem, but RESET did not solve it.

I have a Sony BD/DVD hooked up to BD/DVD on Receiver, then HDMI out to TV (LG 1080p Plasma). When in BD/DVD mode, the video will cut out and stay out for 10 seconds or so, like its trying to sync or something. This will happen repeatedly every 15-20 seconds, making watching anything nearly impossible.

This error comes and goes. We just finished watching a 2 hour movie with no problems, now I can't get it to stop.

What can I do??

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Mon Apr 23, 2012 2:22 pm

Hi schenckb,

So this is happening intermittently on your setup? Have you tried what I suggested to dajonesta?
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Re: HT-S5400 video flickering problems

Post  schenckb on Mon Apr 23, 2012 2:26 pm

OnkyoUSA wrote:Hi schenckb,

So this is happening intermittently on your setup? Have you tried what I suggested to dajonesta?

Hi!

Yes, I did try a factory reset. After a week or so this started happening again. It is intermittent - sometimes I will get it every 5-10 seconds, other times, nothing.

Like I mentioned, its almost like a synchronization is missing in the video feed or something.

My HDMI cable is 6 feet, I believe (or less).

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Mon Apr 23, 2012 6:12 pm

Hi schenckb,

Do you have another TV that you could test it on?
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Re: HT-S5400 video flickering problems

Post  schenckb on Mon Sep 24, 2012 1:34 am

No, I have not been able to test this on another HDTV.

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Re: HT-S5400 video flickering problems

Post  OnkyoUSA on Mon Sep 24, 2012 2:30 pm

In regards to your issue- it would possibly be more effective to contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation below. We would like to speak with you and work to troubleshoot and resolve your issue, with you having access to your unit, as prompt as possible. Please contact our Product Support Dept for further assistance with this specific issue via our phone number and hours of operation (Monday- Friday 9am to 8pm EST/ Saturday- Sunday 10am to 4pm EST: (800) 229-1687; option #3 PRODUCT SUPPORT). We would like to speak with you and work to troubleshoot and resolve your issue as prompt as possible.

Thank You;

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