TX-NR609 HDMI video out problem

I am having issues with HDMI video out from multiple sources connected to the HDMI inputs on my receiver.

I have Resolution set to "Auto"
My TV supports 1080p
Roku box connected via HDMI displays pixelated/digitized video
Blue-Ray DVD player connected via HDMI displays choppy/flickering video

I have updated the receiver's firmware, but there were no improvements
When I connect either device directly to my TV, bypassing the receiver, using the same HDMI cable connected to the TV, both source devices work perfectly with no video issues

Do you have any suggestions for correcting this issue?

see my post on audio the board failed like on my reciver had to take it to repair shop last about a week and the problem is reappering first the audio doesn't play thru unless teh reciver is on then the vidio goes. it not your cables. when i took in the reciver to the shjop walk in did say a word they said hdmi issue.

Hi,

This may fall into the category of 'bug' but perhaps you have a setting suggestion:

I have the TX-NR609 hooked up to a Panasonic DMP-BDT210 3D BluRay player via high-speed HDMI cable, HDMI is set to 'Auto'. 3D discs play flawlessly at 1080p. Standard (2D) BluRay discs play perfectly, and when using the 2D-3D Conversion function on the BDT210 they also display without issue.

DVD's also work fine, upconverted to 1080p. However, when using the 2D-3D conversion on a DVD the 609 drops the signal, audio comes on-and-off-and-then-on, the HDMI light flashes, and then the BluRay player resets to playing the DVD at standard definition in 2D (and everything is displayed properly at 2D). I have connected the BDT210 directly to the TV with the same HDMI cables and everything works, and have also turned the 609 off, using HDMI pass-thru (yellow light is on) and the display works fine with the 2D converted to 3D. I believe this isolates the problem to the 609 processing. Occassionally, if you turn the 609 off, count to 5, and turn it back on while the DVD is playing and converted to 3D it will function properly and capture/process the HDMI but this is sporadic. I have also tried setting the HDMI processing to 'Thru' but this has no effect on the issue.

Any advice you can offer is most welcome. This is a small nit as everything else re: the 609 is awesome.

Thanks,
Nathan

I just thought I'd go ahead and add my experience and queries to this post. Bought this receiver (TX-NR609) about 10 days ago. In the middle of using it today the screen turned into a garbled mess of black/purple/white diagonal lines so i turned off the receiver and back on to find that no signals were being passed through the hdmi. I have 11, yes 11, 10 foot hdmi cables, I tried 5 of them and the problem persisted, tried a different HDTV, everything. I unplugged the receiver and plugged it back in and turned on my DVR, the signal passed through just fine, then about 15 seconds later, the signal dropped, the picture would garble or move off screen then back on, then black out, etc. until the receiver would sit on "HDMI Start up" and just sit like that indefinitely. I tried different inputs, I tried using my HTPC, my Blu-ray player, no matter what input or device, it would do the same thing. I took the device back to the store and told them that that HDMI board was shot and got a replacement.

Previous to this I have had a TX-SR607 that has worked fine in every way for 2 years now, it did not have a fan so I used 3 120mm fans on the front to pull air out as I had the device with the rear covered due to space limitations with the stand my TV uses. The temperatures stayed very low. I'm noticing with this newer unit (the NR609) that the temperatures on the service readout are sitting around 35c with no fans, but above the HDMI board seems MUCH hotter than that. This unit seems to have an internal fan, which I would love to have on to keep the HDMI board cool to prevent a failure so soon, but I'm told that the temperature must reach 60c at the sensor (wherever it may be) for the fan to come on. Now no offense but this room can reach about 90F when my PCs are on and even if I had no fans on this thing with half the top blocked off, it's not going to reach 60c, maybe 58 if i really push it. So first what I want to know is, is there any way at all to have that fan run at all times so I don't have to use these ugly, noisy separate fans and so I can prolong the life of my receiver. Second, if the HDMI board fails from overheat, what am I looking at cost wise to ship it to a service center, and what would be the repair cost if I was out of warranty. I need to know so I can plan for the future as these boards are apparently terrible.

Thanks in advance.

OnkyoUSA wrote:Hi td854,
I am sorry you are having issues with your unit. I am going to ask you to perform a factory reset on the unit to see if that corrects the issue you are having. Here is our blog post on the subject: http onkyousacustomersupportblog.wordpress.com/2011/09/12/factory-reset/ Please read it over because it has all the important information you need to know about the reser as well as how to do it. Thank you.

I don't mean to be rude but, did you even read my post? I already got the unit exchanged, I just want to know how to prevent this for the future since the fan doesn't come on til the device hits around 60C and I'm told that it shouldn't go above 55C. Poor design if you ask me. I'd like the choice in the OSD to be able to turn the fan on to my specification, aka on all the time. For now I'm using 3 120mm fans which are obnoxiously humming even at low speeds, I'd rather use the fan that's built into the unit.

Well, my 607 has lasted 2 years so far and my first 609 lasted 10 days, here's hoping the second one will last a lot longer... though I'm keeping the three noisy 120mm fans on it to be sure, I don't make enough money to be able to send it out for repair later on down the road.

Hi Onkyo Admin/Support,

Apologies for the delayed response -- my TV and BD player have Panasonic's version of HDMI control VieraLink. I have tried turning that off on both the TV and BD player (and various combinations therin) but it does not resolve the 2D-3D problem.

Thanks,
Nathan

Hi,

I tried this (turning the processing off) and it still did not work.

However, it appears if I start the DVD, turn off the receiver (using HDMI pass-thru, yellow light is on), switch from 2D-3D, wait for the new image, and then turn the receiver on, it captures the video and displays it in 3D fine. I've tried this with a few different DVD's now and it seems to work consistently.

So there's a work-around of sorts.

Nathan