Update from Roku on Roku - Onkyo issue

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Update from Roku on Roku - Onkyo issue

Post  david0406 on Wed Dec 12, 2012 7:07 pm

Just a short update folks:

Roku has identified a black level issue that doesn't involve Onkyo (it happens regardless of whether or not a Roku 2 unit is plugged into an Onkyo or directly into the television), and we'll be continuing our investigation into that.

The pink screen issue, which doesn't appear to be related directly to the black level issue, is still under investigation, and we're working with Onkyo on it.

As soon as we have more information on both issues, I'll update this thread. Thanks for your patience.

C. Shawn Smith

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Re: Update from Roku on Roku - Onkyo issue

Post  d6500k on Wed Dec 12, 2012 8:18 pm

Thanks Shawn!

I really knew we were not just "seeing things" as the old saying goes.

Appreciate your feedback here.

Doug k

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Re: Update from Roku on Roku - Onkyo issue

Post  d6500k on Wed Dec 12, 2012 8:20 pm

Actually, thanks to Dave for forwarding Shawn's post from the Roku site.

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Re: Update from Roku on Roku - Onkyo issue

Post  OnkyoUSA on Thu Dec 13, 2012 11:31 am

I want to verify that we are in communication with Roku regarding the issues and will update the forum when a resolution has been developed.

Cordially;

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Re: Update from Roku on Roku - Onkyo issue

Post  david0406 on Thu Dec 13, 2012 12:23 pm

OnkyoUSA wrote:I want to verify that we are in communication with Roku regarding the issues and will update the forum when a resolution has been developed.

Cordially;

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Thank you Onkyo cheers

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Re: Update from Roku on Roku - Onkyo issue

Post  OnkyoUSA on Sat Dec 15, 2012 4:23 pm

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Re: Update from Roku on Roku - Onkyo issue

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